Job summary
Job post source
This job is directly from AMERICAN SYSTEMS
Job overview
The IT Service Desk Specialist II at AMERICAN SYSTEMS plays a crucial role in providing exceptional support to end users, ensuring seamless experiences with technology.
Responsibilities and impact
Daily responsibilities include delivering expert assistance to users, diagnosing and resolving hardware and software issues, and serving as an escalation point for complex technical problems.
Compensation and benefits
The salary range for this position is USD $42,200.00/Yr. - USD $89,000.00/Yr., with a comprehensive benefits program that includes healthcare, paid leave, retirement plans, and education assistance.
Experience and skills
Candidates must have a Bachelor’s degree or equivalent, an IT Security Designation, and four years of progressive experience with enterprise-level IT systems, including Active Directory and remote desktop support tools.
Company information
AMERICAN SYSTEMS is an employee-owned federal government contractor focused on national priority programs in IT, Test & Evaluation, and Engineering.
Company overview
AMERICAN SYSTEMS is a government services contractor that provides IT and engineering solutions, specializing in areas such as cybersecurity, enterprise IT, and test and evaluation. They generate revenue primarily through contracts with U.S. federal agencies, including the Department of Defense and other civilian agencies. Founded in 1975, the company has a long history of delivering mission-critical services and solutions, and it is employee-owned, which fosters a strong culture of accountability and innovation.
How to land this job
Tailor your resume for the IT Service Desk Specialist II position at AMERICAN SYSTEMS by highlighting your experience in providing technical support, particularly in diagnosing hardware and software issues, as this is a key responsibility of the role.
Emphasize your familiarity with Active Directory, Exchange, and remote desktop support tools, as these are crucial technical skills mentioned in the job description.
Apply to this position through multiple platforms, including AMERICAN SYSTEMS' corporate site and LinkedIn, to maximize your visibility and chances of being noticed by recruiters.
Connect with professionals in the IT department at AMERICAN SYSTEMS on LinkedIn to inquire about the position; potential ice breakers could include asking about their experience with the company's IT systems or expressing interest in their approach to customer support.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'IT support', 'Active Directory', and 'remote desktop support', to enhance your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored for the role and helping you find the best channels to apply through, while also identifying relevant LinkedIn connections to network with.
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