Job summary
Job post source
This job is directly from SISL Global
Job overview
The Desktop Support Specialist role at SISL Global involves providing advanced technical support for desktop and laptop hardware, software, and peripherals, ensuring smooth IT operations and user satisfaction.
Responsibilities and impact
The specialist will diagnose and resolve technical issues escalated from L1 support, install and maintain operating systems and software, assist with network connectivity, collaborate on IT projects, maintain records in the ticketing system, provide remote support, train junior technicians, and ensure compliance with IT policies.
Experience and skills
Candidates should have 2-4 years of desktop support experience, strong knowledge of Windows and Mac OS, proficiency with Microsoft Office, experience with Active Directory and remote support tools, and good problem-solving and communication skills; relevant certifications are a plus.
Company overview
SISL Global is a technology solutions provider specializing in software development, IT consulting, and digital transformation services. They generate revenue by offering customized software solutions, IT infrastructure management, and consulting services to businesses across various industries. Founded in 1998, the company has a rich history of innovation and has established itself as a trusted partner for digital transformation initiatives. Their expertise spans cloud computing, data analytics, and cybersecurity, making them a comprehensive provider for modern IT needs.
How to land this job
Position your resume to highlight your expertise in second-level technical support for desktop and laptop hardware, software, and peripherals, emphasizing your experience with both Windows and Mac operating systems.
Focus on showcasing your troubleshooting skills for break/fix issues, your ability to resolve advanced technical problems, and your familiarity with network connectivity including LAN/WAN, Wi-Fi, and VPN.
Apply through multiple channels including SISL Global's corporate career site and LinkedIn to maximize your exposure to recruiters and hiring managers.
Connect with IT team members or current Desktop Support Specialists at SISL Global on LinkedIn; start conversations by complimenting recent IT projects they've shared or asking about their experience with the company's support tools and culture.
Optimize your resume for ATS by including keywords such as 'desktop support,' 'Active Directory,' 'remote support,' 'troubleshooting,' and relevant certifications like 'CompTIA A+' or 'MCDST' to ensure it passes automated screenings.
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