Job summary
Job post source
This job is directly from R3 Continuum
Job overview
The Behavioral Health Coordinator at R3 Continuum manages day-to-day coordination of leadership support services cases, impacting client service delivery and operational efficiency.
Responsibilities and impact
The coordinator triages cases, schedules appointments, manages case documentation, processes invoices, monitors telehealth requests, makes satisfaction calls, and participates in process improvements to support leadership services.
Compensation and benefits
The position offers a starting pay range of $20.00 to $21.50 per hour, reflecting national averages, with pay based on experience and internal equity; no additional benefits details provided.
Experience and skills
Requires a bachelor's degree in business or a mental health-related field or call center experience, plus experience working with mental health professionals and coordinating customized client services; strong judgment, communication, organizational, and Microsoft Office skills are essential.
Work environment and culture
The role involves working in a generally sedentary office environment with standard equipment, supporting a high-paced and sometimes stressful setting emphasizing teamwork and independent problem-solving.
Company information
R3 Continuum is a company focused on leadership support services in behavioral health, emphasizing compliance with security and HIPAA requirements.
Team overview
The coordinator works closely with the leadership support services team, including senior coordinators and operations managers, to ensure smooth case management and service delivery.
Job location and travel
This is a remote position requiring the applicant to reside in the United States, with standard office environment conditions described for work.
Application process
Applicants must undergo background checks, work history verification, reference checks, and sign a non-disclosure agreement; accommodations are available for disabilities through HR contact.
Unique job features
The job involves coordinating telehealth platform requests and billing reconciliation, with responsibilities spanning client interaction, operational process improvement, and compliance with HIPAA and security standards.
Company overview
R3 Continuum specializes in providing behavioral health and security solutions to support workplace well-being and crisis management. They generate revenue through services such as crisis response, employee assistance programs, and workplace violence prevention. Founded in 1998, the company has a long history of helping organizations manage critical incidents and maintain a healthy work environment. Their expertise in psychological and physical safety makes them a trusted partner for businesses aiming to enhance employee resilience and organizational stability.
How to land this job
Position your resume to emphasize your experience coordinating mental health services, managing case documentation, and working with telehealth platforms, as these are core responsibilities at R3 Continuum.
Highlight your skills in scheduling, billing reconciliation, process improvement, and your ability to handle multiple priorities in a fast-paced environment to align with the job's essential functions.
Apply through multiple channels including R3 Continuum's corporate career site and LinkedIn to maximize your application visibility for the Behavioral Health Coordinator role.
Connect with current employees in the Leadership Support Services division on LinkedIn; use ice breakers like asking about their experience with eCase Manager or how they handle telehealth appointment coordination to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'case management,' 'billing reconciliation,' 'telehealth platforms,' 'HIPAA compliance,' and 'process improvement' to increase the chances of passing automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application sources, and find relevant LinkedIn connections, allowing you to focus more effectively on preparing for interviews and networking.
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