Job summary
Job post source
This job is directly from Macy's
Job overview
The Social Reporting and Community Management Specialist at Macy's manages social media platforms and analytics to enhance the brand's online presence and support social media strategies.
Responsibilities and impact
The role involves daily management of social media accounts, monitoring engagement, executing real-time trend-driven strategies, analyzing social media data, compiling reports, and collaborating with various teams to align social media efforts.
Compensation and benefits
The position offers competitive pay, comprehensive health and wellness coverage, 401(k) match, paid time off, holidays, merchandise discounts, performance-based incentives, annual merit reviews, employee assistance programs, and tuition reimbursement.
Experience and skills
Candidates should have 3-5 years of social media management experience focused on community engagement and reporting, familiarity with analytics tools like Sprinklr and Meta Business Suite, strong analytical and communication skills, and the ability to work in a fast-paced environment.
Career development
The company provides continuous learning and leadership development opportunities to support career growth.
Work environment and culture
Macy's promotes a dynamic, inclusive environment valuing acceptance, respect, and authentic connections among colleagues and customers.
Company information
Macy's is a historic American retailer with over 160 years of tradition, known for memorable events like the 4th of July Fireworks and Thanksgiving Day Parade, offering diverse roles across retail and operations.
Team overview
The specialist will work closely with the Senior Manager and cross-functional teams including strategy, creative, and paid media to ensure cohesive social media execution.
Unique job features
This role is distinguished by its focus on real-time social media trend mining and data-driven community engagement to foster brand growth and cultural relevance.
Company overview
Macy's is a leading American department store chain known for its wide range of products, including clothing, accessories, home goods, and beauty products. They generate revenue through in-store and online sales, leveraging their extensive retail network and e-commerce platform. Founded in 1858 by Rowland Hussey Macy, the company has a rich history, including its iconic Thanksgiving Day Parade and flagship store in Herald Square, New York City. Macy's has adapted to changing retail landscapes by investing in digital transformation and omnichannel strategies.
How to land this job
Position your resume to highlight your experience managing and monitoring social media platforms like Instagram, TikTok, Facebook, and Pinterest, emphasizing your community engagement and real-time trend identification skills.
Focus on showcasing your analytical abilities by detailing your experience with social media analytics tools such as Sprinklr, Zelf, or Meta Business Suite, and your capability to derive actionable insights from data to inform strategy.
Apply through multiple channels including Macy's corporate careers site, LinkedIn, and other job boards where Macy's is posting this role to maximize your visibility and chances of consideration.
Connect with current Macy's social media or marketing team members on LinkedIn, using ice breakers like commenting on recent Macy's social campaigns or asking about how the team integrates trend-driven strategies in their daily workflow.
Optimize your resume for ATS by incorporating keywords from the job description such as 'community management,' 'social media analytics,' 'trend mining,' 'real-time engagement,' and specific platform names like 'TikTok' and 'Instagram Insights' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant Macy's LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and refining your personal brand.
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