Colony Brands, Inc.

Work from Home Inbound Customer Service (State of Florida)

REMOTEPosted a month ago

Job summary

  • Job post source

    This job is from a recruiting firm hiring for a separate company.

  • Job overview

    The Work from Home Inbound Customer Service role at SC Data Center, Inc. involves handling customer inquiries and orders remotely, contributing to customer satisfaction and company sales.

  • Responsibilities and impact

    The job requires addressing product-related concerns, taking orders, verifying information, tracking packages, and answering customer questions via phone while navigating multiple computer systems.

  • Compensation and benefits

    The position starts at $14.00 per hour with upsell commissions, offers flexible schedules, paid training, employee discounts up to 50%, and free product purchase certificates.

  • Experience and skills

    Candidates must have a PC or laptop meeting specific technical requirements, a wired high-speed internet connection, and basic computer skills; prior customer service experience is implied but not explicitly stated.

  • Work environment and culture

    The company values flexibility, supports remote work, and offers a supportive team environment that respects employees' time and effort.

  • Company information

    SC Data Center, Inc. participates in the Department of Homeland Security's E-Verify program and supports remote work for customer service roles across multiple states.

  • Job location and travel

    This is a remote work-from-home position available to candidates residing in specified states including Florida.

  • Application process

    Applicants must apply online, provide a valid email for communication, and complete mandatory training sessions with specified schedules.

  • Unique job features

    The job offers the unique opportunity to work from home with flexible hours, commissions, and employee discounts, requiring specific computer and internet setups for optimal performance.

Company overview

Colony Brands, Inc. is a prominent direct marketing company specializing in mail-order and e-commerce retail. Founded in 1926 as The Swiss Colony, the company has expanded its product offerings to include food gifts, apparel, home décor, and electronics. Colony Brands generates revenue through catalog sales, online shopping platforms, and a variety of subsidiary brands. A significant milestone in its history is the transition from a cheese and sausage gift business to a diversified multi-channel retailer, reflecting its adaptability and growth in the retail sector.

How to land this job

  • Position your resume to highlight your customer service skills, ability to handle inbound calls, and experience with order processing and tracking, as these are key responsibilities for the Work from Home Inbound Customer Service role at Colony Brands, Inc.

  • Emphasize your technical proficiency with computers, including familiarity with Windows 11, navigating multiple software systems, and using function keys, as well as your ability to work independently from home with reliable internet and equipment.

  • Apply through multiple channels such as the SC Data Center corporate site (https://www.sccontactcenters.com/apply/work-at-home/) and LinkedIn to maximize your chances of being noticed for this flexible, part-time role.

  • Connect on LinkedIn with current employees or recruiters in the customer service or remote work divisions at Colony Brands, Inc. or SC Data Center, using ice breakers like asking about their experience working remotely, or inquiring about tips for succeeding in the training program.

  • Optimize your resume for ATS by including keywords from the job description such as 'inbound customer service,' 'order processing,' 'tracking packages,' 'Windows 11,' and 'function keys' to ensure your application passes the initial automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate applying to multiple job portals, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to spend more time preparing for interviews and improving your skills.

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