Job summary
Job post source
This job is directly from American Airlines
Job overview
The Manager, Airport Customer Care is responsible for overseeing customer service operations to ensure high levels of customer satisfaction and experience within the Hubs and Gateways Team.
Responsibilities and impact
Daily responsibilities include managing customer service operations, ensuring compliance with procedures, mentoring employees, analyzing performance trends, and developing processes for efficiency.
Compensation and benefits
Employees enjoy travel perks, health benefits from day one, wellness programs, a 401(k) program with employer contributions after one year, and additional benefits like discounts on hotels and pet insurance.
Experience and skills
Candidates need a Bachelor’s Degree in Business Management or equivalent experience, along with 3 years of supervisory experience in Airline Customer Service; proficiency in Microsoft Office and strong leadership skills are essential.
Career development
The role offers opportunities for professional growth through mentorship and the development of leadership skills within a dynamic environment.
Work environment and culture
American Airlines promotes inclusion and diversity, with a focus on creating a supportive work environment through various Employee Business Resource Groups.
Company information
American Airlines is the largest airline in the world, known for its extensive global network and commitment to customer service and operational excellence.
Team overview
The position is part of the Hubs and Gateways Team within the Customer Experience Division, focusing on customer-related activities.
Unique job features
The role offers unique travel perks and a supportive work environment that encourages personal and professional growth.
Company overview
American Airlines is a major U.S. airline headquartered in Fort Worth, Texas, and is one of the largest airlines in the world by fleet size and revenue. The company operates an extensive network of domestic and international flights, serving over 350 destinations in more than 50 countries. American Airlines generates revenue primarily through passenger ticket sales, cargo services, and ancillary fees such as baggage and seat selection. Founded in 1930, the airline has a rich history, including its role in the development of the modern airline industry and its mergers with other carriers like US Airways in 2013.
How to land this job
Tailor your resume to showcase your management and supervisory experience in airline customer service, emphasizing your ability to enhance customer satisfaction and operational performance.
Highlight your leadership skills, particularly in mentoring and developing employees, as well as your proficiency in analyzing trends to improve on-time performance.
Apply through multiple platforms such as the American Airlines corporate site, LinkedIn, and other job boards to maximize your exposure for this role.
Connect with individuals in the Customer Experience Division at American Airlines on LinkedIn, and consider ice breakers like asking about their journey within the company or their thoughts on recent customer experience initiatives.
Optimize your resume for applicant tracking systems (ATS) by incorporating key phrases from the job description, such as 'customer service operations', 'staffing requirements', and 'operational performance targets'.
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