Job summary
Job post source
This job is directly from Ascend Performance Materials
Job overview
The Customer Operations Specialist plays a vital role in Ascend's Order Fulfillment team, ensuring customer satisfaction and optimizing logistics costs.
Responsibilities and impact
Daily responsibilities include managing customer orders, resolving complaints, monitoring order status, and collaborating with various internal teams to enhance order fulfillment processes.
Experience and skills
Candidates should have a minimum of 3 years in a customer-facing role, with a preference for a Bachelor's Degree in a related field and familiarity with SAP supply chain functionality.
Work environment and culture
Ascend promotes a culture of safety, integrity, and continuous improvement, valuing employee contributions and community engagement.
Company information
Ascend Performance Materials is a privately-held company specializing in high-quality chemicals, fibers, and plastics, with a commitment to innovation and customer success.
Team overview
The specialist will work closely with logistics, credit, commercial, and production planning teams, fostering collaborative relationships.
Company overview
Ascend Performance Materials is a global leader in the production of high-quality chemicals, fibers, and plastics. They specialize in manufacturing nylon 6,6, a versatile material used in automotive, electrical, and consumer goods industries. Ascend generates revenue through the sale of these advanced materials, which are integral to various high-performance applications. Founded in 2009, the company has a significant history of innovation and sustainability efforts, positioning itself as a key player in the materials industry.
How to land this job
Tailor your resume to highlight your experience in customer service and your ability to coordinate activities that enhance sales, service, and distribution support, as these are critical for the Customer Operations Specialist role at Ascend Performance Materials.
Emphasize your planning and analytical skills, as well as your proficiency in using supply chain tools, which are essential for optimizing logistics costs and inventory management.
Apply through various platforms, including Ascend's corporate site and LinkedIn, to broaden your exposure and increase your chances of being noticed for the position.
Connect with current employees in the Order Fulfillment team at Ascend on LinkedIn to gather insights about the role and express your interest; consider ice breakers like discussing a relevant industry trend or asking about their experience with the company's culture.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'order management,' 'customer satisfaction,' and 'supply chain tools,' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your application is tailored and submitted through the right channels.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.