Job summary
Job post source
This job is directly from The Launch Point, Inc.
Job overview
The Customer Experience Manager at The Launch Point, Inc. leads efforts in customer satisfaction, relationship-building, and campaign execution to drive client success and loyalty.
Responsibilities and impact
The role involves building and maintaining client relationships, handling customer inquiries, promoting client products, collaborating with marketing and sales teams on campaigns, analyzing feedback and trends, driving revenue growth, and mentoring team members.
Experience and skills
Candidates should have experience in customer-facing roles such as sales, marketing, or client relations, excellent communication and interpersonal skills, strong problem-solving abilities, adaptability, and a goal-driven mindset; a related degree is preferred but not required.
Career development
The company offers a culture of innovation, collaboration, and career development with resources and mentorship to support employee growth and leadership.
Work environment and culture
Launch Point fosters a culture of innovation, collaboration, and values leadership, creativity, and outstanding client service.
Company information
The Launch Point, Inc. is a fast-growing marketing and sales firm known for delivering top-tier client experiences, particularly serving telecommunications clients.
Team overview
The candidate will work closely with senior marketing and sales professionals, contributing to a collaborative team environment focused on customer acquisition and engagement.
Application process
Candidates are encouraged to apply directly to the company to take the next step in their career as a Client Experience Manager.
Unique job features
The role offers hands-on experience in customer acquisition, brand representation, and client engagement with opportunities to mentor and lead within the company.
Company overview
The Launch Point, Inc. is a company focused on providing business consulting and strategic advisory services, particularly for startups and emerging businesses seeking to scale or enter new markets. The firm generates revenue through consulting fees, project-based engagements, and potentially equity stakes in client ventures. Founded by experienced entrepreneurs, The Launch Point, Inc. has built a reputation for guiding clients through business planning, fundraising, and go-to-market strategies. Candidates should note the company's emphasis on innovation, client collaboration, and its track record of supporting high-growth companies. Understanding its client-centric approach and entrepreneurial culture will be valuable when applying.
How to land this job
Tailor your resume to highlight your experience in customer-facing roles, emphasizing skills in client relationship management, sales, and marketing collaboration, which are central to the Customer Experience Manager position at The Launch Point, Inc.
Focus on showcasing your communication prowess, problem-solving abilities, and adaptability, as these qualities are key to excelling in managing customer inquiries and fostering long-term client partnerships.
Apply through multiple platforms including The Launch Point, Inc.'s corporate career page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with professionals in the marketing and sales divisions of The Launch Point, Inc. on LinkedIn; initiate conversations by commenting on recent company campaigns or asking about best practices in client engagement to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client relationship management,' 'customer satisfaction,' 'campaign execution,' and 'sales growth' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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