Job summary
Job post source
This job is directly from Crown Castle
Job overview
The Client Service Manager at Crown Castle is responsible for managing customer relationships and contract negotiations, ensuring customer retention and maximizing revenue.
Responsibilities and impact
Daily responsibilities include conducting complex contract negotiations, managing customer retention processes, analyzing customer requests, and providing guidance to internal teams.
Experience and skills
Candidates should have at least five years of customer-facing management experience, preferably in telecom, along with project management skills and proficiency in CRM and Microsoft Office.
Career development
Crown Castle offers professional growth development opportunities for teammates at any career stage.
Work environment and culture
The company values community involvement and has a hybrid work model that encourages collaboration among teammates.
Company information
Crown Castle is the largest provider of shared communications infrastructure in the US, publicly traded on the NYSE and part of the S&P 500, focusing on innovative technologies like 5G and IoT.
Job location and travel
This position follows a hybrid work model, requiring in-office work Monday through Thursday, with optional remote work on Fridays.
Company overview
Crown Castle is a leading provider of shared communications infrastructure in the United States, specializing in cell towers, small cells, and fiber solutions. They generate revenue primarily through long-term leasing agreements with wireless carriers, enabling these carriers to expand their network coverage and capacity. Founded in 1994, Crown Castle has grown through strategic acquisitions and organic expansion to become a key player in the telecommunications industry, supporting the increasing demand for mobile data and connectivity. Their extensive portfolio includes over 40,000 cell towers and approximately 80,000 route miles of fiber, making them a crucial partner in the deployment of 5G technology.
How to land this job
Tailor your resume to highlight your experience in customer service management, emphasizing your ability to resolve contract issues and maintain strong client relationships, which are key for the Client Service Manager role at Crown Castle.
Showcase your project management skills and familiarity with contract negotiation, as these competencies are crucial for driving lease renewals and managing customer retention processes effectively.
Apply through multiple channels, including Crown Castle's corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with professionals in the Wireless division at Crown Castle on LinkedIn to gain insights about the role; consider ice breakers like asking about their experience with customer retention strategies or their thoughts on the future of telecom services.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'contract negotiation,' 'customer retention,' and 'project management,' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and your networking efforts are efficient, allowing you to focus on preparing for interviews.
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