Job summary
Job post source
This job is directly from TeKnowledge
Job overview
The Technical Support Engineer 2 at TeKnowledge resolves complex customer cases focusing on Web App performance and configuration, contributing to customer satisfaction and technical excellence.
Responsibilities and impact
The role involves communicating with customers to diagnose and troubleshoot issues, applying technical knowledge to resolve problems, maintaining case documentation, and mentoring junior engineers.
Compensation and benefits
The position offers a compensation of $23.27 per hour and includes top-tier training, mentorship, and career development opportunities.
Experience and skills
Candidates should have 2-3 years of technical and customer support experience, higher education or technical coursework, proficiency in English, and a passion for technology; relevant certifications are preferred.
Career development
TeKnowledge invests in employee growth through training, mentorship, and career development to keep skills current in evolving technology fields.
Work environment and culture
The company culture values diversity, inclusion, trust, teamwork, integrity, empathy, and purpose, fostering a collaborative and respectful environment.
Company information
TeKnowledge partners with organizations to deliver AI-first expert technology services in AI, customer experience, and cybersecurity, focusing on impactful and innovative solutions.
Team overview
The candidate will join the Azure Platform Technical Support team, a collaborative group supporting Microsoft Azure cloud infrastructure and related technologies.
Unique job features
The role offers the opportunity to work on cutting-edge technologies like AI and cybersecurity and to support Microsoft Azure cloud infrastructure, providing a unique technical challenge and growth environment.
Company overview
TeKnowledge is a technology consulting firm specializing in providing innovative IT solutions and services to businesses across various industries. They generate revenue by offering expertise in areas such as software development, cloud computing, data analytics, and IT infrastructure management, often tailoring solutions to meet specific client needs. Founded in the early 2000s, the company has built a reputation for leveraging cutting-edge technologies to drive digital transformation and operational efficiency for its clients. Candidates should note TeKnowledge's emphasis on collaboration, adaptability, and staying ahead of tech trends, which are integral to its success and culture.
How to land this job
Tailor your resume to emphasize your experience in technical support, particularly focusing on troubleshooting complex software and web app performance issues, aligning with TeKnowledge's need for resolving escalated customer cases.
Highlight your proficiency in cloud platforms, especially Azure, and your ability to work collaboratively with teams to improve solutions, as this role involves supporting Microsoft Azure infrastructure and working with cross-functional experts.
Apply through multiple channels such as TeKnowledge's corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your chances of visibility and consideration.
Connect with current Technical Support Engineers or team leads at TeKnowledge on LinkedIn; start conversations by referencing a recent project or technology mentioned in their profile or by expressing enthusiasm for TeKnowledge's AI-First technology services and inclusive culture.
Optimize your resume for ATS by incorporating keywords from the job description like 'Azure cloud infrastructure,' 'technical troubleshooting,' 'customer support,' 'web app performance,' and 'technical documentation' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application platforms, and find relevant LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill development.
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