Job summary
Job post source
This job is directly from The Home Depot
Job overview
The Customer Experience Manager at The Home Depot is a key member of the store leadership team responsible for overseeing customer service, store standards, and operational processes to ensure a smooth and safe store environment.
Responsibilities and impact
The role involves coaching associates on customer service, managing store readiness and safety, handling customer escalations, performing Manager on Duty duties, and supporting store leadership with associate performance and talent planning.
Experience and skills
The position requires at least 1 year of work experience, a high school diploma or GED, legal work authorization in the US, and basic leadership competencies such as action orientation and team building.
Work environment and culture
The work environment is indoor and comfortable, emphasizing safety, associate coaching, and customer service excellence within a collaborative store leadership team.
Company information
The Home Depot is a major home improvement retailer with a focus on customer service, operational excellence, and store safety standards.
Team overview
The CXM reports to the Store Manager and works closely with Assistant Store Managers and associates but has no direct reports.
Job location and travel
The job is located in a store environment with no travel required and involves standing, walking, and moderate lifting.
Unique job features
The role includes unique responsibilities such as leading store kickoff meetings, managing store opening and closing processes, and acting as Manager on Duty when needed.
Company overview
The Home Depot is a leading home improvement retailer that provides a wide range of products, including tools, construction materials, appliances, and services for both DIY enthusiasts and professional contractors. Founded in 1978, the company has grown to become the largest home improvement retailer in the United States, with over 2,200 stores across North America. They generate revenue through in-store and online sales, as well as installation services and tool rentals. Key historical milestones include their IPO in 1981 and the launch of their e-commerce platform in the early 2000s.
How to land this job
Position your resume to highlight your experience in customer service management, coaching associates, and ensuring store operational excellence, as these are core duties of the Customer Experience Manager at The Home Depot.
Emphasize skills in leadership without direct reports, such as influencing and coaching, managing customer escalations, and performing Manager on Duty responsibilities, to align with the job’s emphasis on team guidance and store readiness.
Apply through multiple channels including The Home Depot’s corporate careers site, LinkedIn, and other job boards to maximize your application visibility for this role.
Connect with current employees in store leadership or customer experience roles at The Home Depot on LinkedIn. Use ice breakers like commenting on recent store initiatives, asking about their approach to coaching associates, or expressing enthusiasm for The Home Depot’s customer service culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'coach associates,' 'store standards,' 'Manager on Duty,' 'safety procedures,' and 'operational process' to ensure your resume passes initial screenings.
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