Job summary
Job post source
This job is directly from Brightspeed
Job overview
The Customer Service Technician at Brightspeed is responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, playing a key role in delivering reliable broadband services to rural and underserved markets.
Responsibilities and impact
The technician will perform installations, maintenance, and repairs on outside plant facilities, work with wiring and equipment, climb poles, dig and bury cables, ensure safety compliance, support sales activities, and provide customer-facing service and referrals.
Compensation and benefits
Brightspeed offers competitive compensation, comprehensive benefits including medical, dental, vision, life insurance, employee assistance programs, a 401K plan with company match, and various voluntary benefits, along with paid time off.
Experience and skills
Candidates need a high school diploma or equivalent, ability to handle physical tasks like ladder work and digging, basic computer skills, valid driver's license, and must complete technical training; prior telecom experience and certifications like A+/Net+ are bonuses.
Career development
Brightspeed supports professional growth through technical training such as service tech boot camp and encourages skill improvement and active learning.
Work environment and culture
Brightspeed promotes a diverse and inclusive culture valuing authenticity, teamwork, and community equity, with a hybrid work environment and emphasis on employee wellness.
Company information
Brightspeed is a broadband provider backed by Apollo Global Management, focused on upgrading copper to fiber optic networks across twenty states in the Midwest and South, aiming to enhance internet access in rural areas.
Job location and travel
The role is based in various geographic service areas with a hybrid work model prioritizing talent in Charlotte, NC, and includes fieldwork in all weather conditions and varying shifts including weekends and holidays.
Unique job features
The job involves unique physical tasks like climbing poles and working in confined spaces, with union representation and mandatory overtime, offering a blend of technical and customer service responsibilities.
Company overview
BrightSpeed is a telecommunications company specializing in providing high-speed internet and connectivity solutions to residential and business customers. They generate revenue through subscription-based services, offering various internet plans, digital phone services, and network solutions tailored to different customer needs. BrightSpeed has a history of innovation in the telecom sector, consistently upgrading their infrastructure to deliver faster and more reliable internet services. They are known for their customer-centric approach, focusing on enhancing user experience and expanding their service coverage to underserved areas.
How to land this job
Tailor your resume to highlight hands-on experience or familiarity with installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks, emphasizing any work with fiber optic or copper technologies.
Focus on physical capabilities such as safely handling ladders, working in confined spaces, and outdoor conditions, as well as your ability to follow safety protocols and work varied shifts including weekends and holidays.
Apply via multiple platforms including Brightspeed's official career page and LinkedIn to maximize your application visibility and ensure your resume reaches the right recruiters.
Connect on LinkedIn with employees in Brightspeed's technical or customer service divisions; start conversations by referencing Brightspeed's fiber optic network expansion or asking about their experience with the Customer Service Technician role.
Optimize your resume for ATS by including keywords from the job description such as 'fiber optic,' 'installation,' 'troubleshooting,' 'outside plant maintenance,' 'customer service,' and 'safety compliance' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, freeing you to focus on interview preparation and skill development.
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