Job summary
Job post source
This job is directly from Tata Consultancy Services
Job overview
The Customer Support Engineer role at Tata Consultancy Services involves supporting and maintaining critical systems, ensuring operational stability and customer satisfaction.
Responsibilities and impact
The candidate will handle installation of OS patches and third-party software, troubleshoot and debug issues on live customer systems, configure systems, and work with tools like GitHub and ClearCase to maintain mission-critical environments.
Compensation and benefits
The base salary range is $90,000 to $140,000 per annum. No additional benefits or bonuses are specified.
Experience and skills
Required skills include expertise in Linux and Windows OS, programming in C and Java, Oracle Database, SQL, shell scripting, log analysis, and strong troubleshooting abilities. Good communication and MS Office skills are also necessary. Experience with real-time systems and live system fixes is essential.
Job location and travel
Occasional travel may be required, but primary location details are not specified.
Unique job features
Experience with mission-critical systems and live customer system fixes distinguishes this role.
Company overview
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions. They generate revenue through a diverse portfolio, including software development, infrastructure services, and business process outsourcing. Founded in 1968, TCS is a subsidiary of the Tata Group, one of India's largest and oldest conglomerates. The company is known for its innovation, robust delivery model, and extensive global presence, serving clients across various industries.
How to land this job
Tailor your resume to prominently feature your expertise in Linux and Windows operating systems, C, Java, Oracle Database, and SQL, as these are core to the role at Tata Consultancy Services.
Highlight your hands-on experience with system configuration, GitHub, ClearCase, and installing OS patches or third-party software like Oracle and NetApp, demonstrating your readiness for mission-critical environments.
Apply through multiple platforms, including Tata Consultancy Services' official career site and LinkedIn, to maximize your application visibility and response chances.
Connect with current Customer Support Engineers or team members in the Power On Reliance division on LinkedIn; use ice breakers like commenting on recent TCS projects or asking about their experience handling live customer system fixes.
Optimize your resume for ATS by incorporating keywords such as 'troubleshooting,' 'debugging,' 'system configuration,' 'shell scripting,' and 'real-time systems' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals, and find relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and skill enhancement.
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