Job summary
Job post source
This job is directly from OVATION Workplace Services
Job overview
The Desktop Support Technician role involves providing day-to-day local desktop support, troubleshooting hardware and software issues, and ensuring operational consistency within the IT Support Center.
Responsibilities and impact
The technician will handle first and second level contact for customer issues, work with third-party vendors on complex problems, maintain ticket updates, install and troubleshoot various Windows and Mac operating systems and applications, perform preventative maintenance and repairs on hardware, and use diagnostic tools for network and hardware issues.
Experience and skills
Candidates should have a Bachelor's degree or equivalent in Computer Science, CompTIA A+ or MCP certification, at least 18 months of IT experience, proficiency with Windows 7-10, Active Directory, GPOs, MS Office 365, mobile device management, and strong troubleshooting and communication skills.
Company overview
OVATION Workplace Services is a company that specializes in providing comprehensive workplace management solutions, focusing on enhancing the efficiency and productivity of corporate environments. They generate revenue by offering a range of services, including facilities management, technology support, and employee experience optimization, tailored to meet the specific needs of their clients. The company has a history of innovation in workplace services, adapting to the evolving demands of modern businesses and leveraging technology to improve service delivery. Candidates should be aware of OVATION's commitment to sustainability and its reputation for delivering high-quality, customer-centric solutions.
How to land this job
Tailor your resume to emphasize your 3-5 years of experience in Windows desktop support, highlighting expertise with Windows 7-10, Microsoft Office 2010, and troubleshooting hardware and software issues as described in the job.
Highlight your skills with ticketing systems, problem resolution, and communication, especially your ability to document and update tickets while providing timely status to customers and supervisors.
Apply through multiple channels including the official OVATION Workplace Services corporate website and LinkedIn to maximize your application visibility for the Desktop Support Technician role.
Connect on LinkedIn with IT support team members or supervisors at OVATION Workplace Services, using ice breakers like asking about their experience with desktop support challenges or recent IT projects they managed.
Optimize your resume for ATS by including keywords such as 'desktop support,' 'Windows troubleshooting,' 'Active Directory,' 'ticketing systems,' and 'hardware installation' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple job portals, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, saving you time and increasing your chances of landing the job.
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