Job summary
Job overview
The Senior Vice President of Digital and Customer Experience at Optimum will lead initiatives to enhance customer relationships and drive digital innovation, ensuring seamless experiences across all customer touchpoints.
Responsibilities and impact
The role involves developing customer-centered strategies, leading cross-functional collaboration, driving innovation in customer experience, and overseeing operational excellence in CX initiatives.
Compensation and benefits
The salary range for this position is $242,760.00 to $300,000.00 per year, with competitive pay based on skills and experience.
Experience and skills
Candidates should have a Bachelor's Degree, 15+ years of operational leadership experience, and 10+ years in technology-enabled customer experience roles, preferably in hi-tech or cable/telecom industries.
Work environment and culture
Optimum values ownership, transparency, community, and expertise, fostering a culture of collaboration, innovation, and continuous learning.
Company information
Optimum is a leader in connectivity solutions, committed to enhancing lives through high-speed connectivity and community engagement.
Job location and travel
This position is based in New York State.
Company overview
Optimum is a telecommunications company that provides high-speed internet, digital TV, and phone services to residential and business customers. They generate revenue through subscription fees for their various service packages, including bundled offers that combine internet, TV, and phone services. Originally part of Cablevision, Optimum was acquired by Altice USA in 2016, which expanded its service offerings and infrastructure. The company is known for its competitive pricing and extensive customer support, aiming to deliver reliable connectivity solutions.
How to land this job
Position your resume to showcase your leadership experience in digital and customer experience initiatives, emphasizing your ability to drive customer-first strategies and transformational change.
Highlight your expertise in integrating AI, automation, and analytics into customer experience strategies, as these are key components of the role at Optimum.
Apply through multiple platforms, including Optimum's corporate site and LinkedIn, to maximize your application visibility and opportunities.
Connect with professionals in the CX and Digital Care teams at Optimum on LinkedIn to gain insights about the role; potential ice breakers could include discussing recent industry trends or asking about their experiences at Optimum.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'customer experience,' 'digital innovation,' and 'change management,' to increase your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and that you are applying through the best channels while identifying key connections to network with.
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