Job summary
Job post source
This job is directly from BeloForm Craft
Job overview
The Customer Support Specialist at BeloForm Craft serves as the primary contact for customers, ensuring high-quality and professional assistance to enhance customer satisfaction.
Responsibilities and impact
The role involves responding to customer inquiries via multiple channels, resolving product or service issues, escalating complex problems, maintaining accurate records, following up to ensure resolution, identifying recurring issues, and collaborating with the team to improve customer experience.
Compensation and benefits
The position offers a competitive salary range of $58,000 to $65,000, health, dental, and vision insurance, paid time off and holidays, a 401(k) plan with company match, and opportunities for growth and ongoing training.
Experience and skills
Candidates should have a high school diploma or equivalent (Bachelor’s preferred), 1-2 years of customer service experience, strong communication and problem-solving skills, proficiency with CRM and Microsoft Office, and be detail-oriented, patient, and organized.
Career development
The company provides opportunities for growth and internal advancement along with ongoing training and skill development programs.
Work environment and culture
BeloForm Craft promotes a supportive and inclusive team culture focused on quality and care in customer interactions.
Job location and travel
The position is based in Cincinnati, OH, with no specific mention of remote work or travel requirements.
Company overview
BeloForm Craft is an innovative architecture firm based in Kansas City, MO, dedicated to the transformative power of architecture to shape the world. The company generates revenue through various architectural services, including design, planning, and project management. BeloForm Craft is known for its forward-thinking approach and commitment to creating impactful spaces. The firm offers a range of employment opportunities, including roles in customer service, communications, marketing, and social media coordination, reflecting its diverse operational needs and growth strategy.
How to land this job
Tailor your resume to emphasize your experience in customer service, especially your ability to handle inquiries via phone, email, and ticketing systems, showcasing your communication and problem-solving skills.
Highlight your proficiency with CRM platforms and Microsoft Office Suite, as well as your ability to multitask and manage time efficiently in fast-paced environments, reflecting the job's requirements.
Apply through multiple channels including BeloForm Craft's corporate career site and LinkedIn to maximize your visibility and chances of landing the Customer Support Specialist role.
Connect with current employees or team members within BeloForm Craft's customer support division on LinkedIn, using ice breakers such as commenting on the company's commitment to quality customer care or asking about their experience with internal training programs.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer inquiries,' 'problem-solving,' 'CRM platforms,' 'multitasking,' and 'customer satisfaction' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and professional growth.
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