Job summary
Job post source
This job is directly from Catalight
Job overview
The Customer Service Representative at Catalight serves as the first point of contact for clients, providing excellent customer service and supporting client needs through phone and email communication.
Responsibilities and impact
The role involves answering inbound calls, scheduling appointments, de-escalating situations, managing customer correspondence, documenting interactions, coordinating with other departments, verifying health information, and adhering to regulations and company procedures.
Compensation and benefits
The position offers an hourly wage of $26.00 to $29.00 and requires full-time commitment; specific benefits are not detailed in the description.
Experience and skills
Candidates should have at least 2 years of customer service or call center experience, with healthcare experience and an associate degree preferred; skills include proficiency in Microsoft Office, multitasking, strong communication, attention to detail, and interpersonal skills.
Work environment and culture
Catalight values diversity, discretion, good judgment, flexibility, and patience, emphasizing a professional and supportive work environment.
Unique job features
The job requires compliance with federal, state, and local laws, including criminal background checks and clearance through the Office of Inspector General, and involves use of virtual meeting software.
Company overview
Catalight is a nonprofit organization headquartered in Walnut Creek, California, specializing in providing person-centered care and behavioral health services. It operates a family of companies, including Easterseals Northern California and Easterseals Hawaii, and manages Catalight Care Services, one of the largest behavioral health networks in the U.S. Catalight focuses on clinical optimization, innovative care services, and advocacy, supported by intelligent technology. The organization aims to enhance the wellbeing of individuals with intellectual and developmental disabilities, including autism, through a comprehensive suite of clinical, technology, finance, and operations solutions.
How to land this job
Tailor your resume to emphasize your 2+ years of customer service experience, highlighting your ability to handle high call volumes and multitask efficiently, as this aligns with Catalight's need for managing inbound calls and personal work queues.
Highlight skills related to de-escalation, appointment scheduling, and handling sensitive information, showcasing your judgment, discretion, and adherence to regulatory compliance, which are key for this role.
Apply through multiple platforms including Catalight's corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current employees in Catalight’s Client Services or Admissions departments on LinkedIn; start conversations by referencing your shared interest in healthcare customer service or asking about their experience managing client communications and appointment coordination.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'appointment scheduling,' 'de-escalation,' 'protected health information,' and 'multitasking' to ensure it passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple channels and identify LinkedIn contacts, freeing up your time to focus on preparing for interviews and networking effectively.
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