Job summary
Job post source
This job is directly from RDO Equipment Co.
Job overview
The Service Manager at RDO Equipment Co. leads and manages the service technicians to ensure efficient service operations and excellent customer experience.
Responsibilities and impact
The Service Manager coordinates and schedules service technicians, manages work orders, communicates with customers, handles warranty claims, leads hiring and performance management, and fosters a positive work environment.
Compensation and benefits
The position offers a salary range of $70,000 to $90,000 per year, a 24% bonus potential, comprehensive benefits, and opportunities for training and career growth within the organization.
Experience and skills
Preferred qualifications include previous supervisory or management experience, excellent customer service and communication skills, technical knowledge, computer proficiency, and strong time management and problem-solving abilities. A high school or technical school education is preferred, and candidates must have valid U.S. work authorization without company sponsorship.
Career development
The job provides training and development opportunities and potential for growth within the organization.
Work environment and culture
The company promotes an engaged work environment emphasizing accountability, open communication, teamwork, and commitment to customer service, aligned with RDO Equipment Co.'s core values.
Company information
RDO Equipment Co. is a company focused on equipment sales and service, emphasizing customer satisfaction and operational excellence.
Team overview
The Service Manager leads the service technician team, managing their schedules, performance, and development to meet service department goals.
Unique job features
The role involves using specialized tools like Work Order Scheduler, Ewalk, and others to manage service operations efficiently and includes responsibility for maintaining technical knowledge and ensuring safety and ethical business practices.
Company overview
RDO Equipment Co. is a leading provider of agricultural, construction, and environmental equipment, offering sales, rentals, parts, and services. Founded in 1968 by Ron Offutt, the company has grown significantly and now operates over 75 locations across the United States and internationally. RDO Equipment Co. partners with major brands like John Deere, Vermeer, and Topcon to deliver high-quality machinery and technology solutions. They generate revenue through equipment sales, leasing, maintenance services, and aftermarket parts. The company's commitment to innovation and customer service has established it as a trusted name in the equipment industry.
How to land this job
Position your resume to highlight leadership and management experience, emphasizing your ability to motivate, coach, and evaluate service technicians effectively.
Showcase your skills in scheduling, work order management, and use of service tools like Ewalk and Work Order Scheduler, aligning with the job’s operational requirements.
Apply through multiple channels including RDO Equipment Co.'s corporate careers page and LinkedIn to maximize your visibility and chances of landing the role.
Connect with current Service Managers or employees in the service division at RDO Equipment Co. on LinkedIn; start conversations by complimenting recent company initiatives or asking for advice on succeeding in the Service Manager role.
Optimize your resume for ATS by including keywords such as 'service scheduling,' 'team leadership,' 'warranty claims,' 'customer communication,' and 'technical knowledge' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify relevant job portals, and find LinkedIn connections to network with, allowing you to focus more on preparing for interviews and skill development.
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