PwC

Digital Contact & Services Senior Associate

Posted 24 days ago

Job summary

  • Job post source

    This job is directly from PwC

  • Job overview

    The Digital Contact & Services Senior Associate at PwC focuses on leveraging data and analytics to enhance client operations and drive strategic goals through advanced analytical techniques.

  • Responsibilities and impact

    Daily responsibilities include utilizing advanced analytics to extract insights from large datasets, managing AI consultants and technology solutions, and ensuring alignment with company goals while delivering quality outcomes.

  • Compensation and benefits

    The salary range for this position is $84,000 - $202,000, with eligibility for an annual discretionary bonus and a comprehensive benefits package including medical, dental, vision, and 401k.

  • Experience and skills

    Candidates should have a Bachelor’s degree and at least 4 years of experience, with preferred fields of study including Linguistics, Computer Science, and Engineering, alongside skills in AI and data analysis.

  • Career development

    Opportunities for professional growth include leading teams, managing complex projects, and developing expertise in AI and data analytics within a supportive environment.

  • Work environment and culture

    PwC promotes a culture of diversity, inclusion, and equal opportunity, emphasizing professional standards and personal growth.

  • Company information

    PwC is a global leader in professional services, focusing on audit, tax, and consulting, with a strong emphasis on data-driven decision-making and innovative solutions.

  • Team overview

    The candidate will join a global data and analytics team, collaborating with AI consultants, data scientists, and developers to deliver impactful solutions.

  • Job location and travel

    The role requires up to 80% travel, indicating a dynamic work environment with client engagements across various locations.

  • Application process

    Applications are accepted until the position is filled, with specific deadlines available on the PwC website.

  • Unique job features

    This position offers unique opportunities to work with cutting-edge AI technologies and lead innovative projects in the contact center space.

Company overview

PwC, or PricewaterhouseCoopers, is a global professional services network offering audit, assurance, consulting, and tax services. They generate revenue by providing these services to a diverse client base, including multinational corporations, governments, and non-profits. Founded in 1998 from a merger between Price Waterhouse and Coopers & Lybrand, PwC is part of the "Big Four" accounting firms and operates in over 150 countries. The company is known for its commitment to quality and innovation, making it a leader in the professional services industry.

How to land this job

  • Tailor your resume to emphasize your experience with data manipulation, visualization, and statistical modeling, as these skills are critical for the Digital Contact & Services Senior Associate role at PwC.

  • Highlight your ability to lead teams, manage end-to-end solution delivery, and develop AI strategies that drive business growth, as these are key responsibilities of the position.

  • Apply through various channels, including PwC's corporate site and LinkedIn, to maximize your exposure and chances of landing an interview.

  • Connect with professionals in the Data, Analytics & AI division at PwC on LinkedIn to gain insights into the role and company culture, and consider ice breakers such as asking about their experience with AI projects or expressing interest in their recent work.

  • Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'Conversational AI', 'data privacy', and 'machine learning', to ensure it passes initial screenings.

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