Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Information Technology Support Engineer role involves providing onsite IT support in a Windows environment, focusing on hardware replacement, device imaging, and user support to ensure smooth IT operations.
Responsibilities and impact
The engineer will provide deskside support including IMAC activities, PC reimaging and deployment, hardware troubleshooting, Office 365 and Windows OS support, incident documentation using ITSM tools, remote collaboration, basic network support, and maintaining professional communication.
Compensation and benefits
The position offers $23-26 per hour on a W2 basis plus benefits, with a schedule of 1pm-10pm Monday to Friday and occasional overtime opportunities.
Experience and skills
Candidates should have strong experience supporting Windows desktops, IMAC, PC imaging, inventory management, and Office 365 support; familiarity with ServiceNow, Windows Autopilot, and network support is preferred; certifications like A+, MCP, or ITIL are a plus but not required.
Career development
The role offers potential contract extensions and possible permanent conversion based on performance, with collaboration and training opportunities within a remote team of 25+ peers.
Work environment and culture
The company values diversity and inclusion, promotes a supportive workplace, and emphasizes connecting IT talent with impactful career opportunities.
Company information
Merge IT is a recruiting firm that connects IT professionals with roles in major sectors like tech, finance, and healthcare, focusing on career advancement for candidates.
Team overview
The candidate will work onsite as a sole IT support engineer at the location, backed by a remote team of over 25 peers for collaboration and training.
Job location and travel
The job is onsite in New York City at Vesey St., NY 10281, with a set schedule and some overtime.
Unique job features
The role includes unique aspects like working onsite as a single engineer supported remotely, with a focus on financial sector experience and a structured shift schedule.
Company overview
Merge IT is a technology consulting firm specializing in IT solutions and services, including cybersecurity, cloud computing, and digital transformation. They generate revenue by providing tailored IT consulting, managed services, and technology implementation to businesses across various industries. Founded in 2008, Merge IT has grown through strategic partnerships and a commitment to innovation, helping clients optimize their IT infrastructure and improve operational efficiency. The company is known for its customer-centric approach and expertise in leveraging cutting-edge technologies to solve complex business challenges.
How to land this job
Tailor your resume to emphasize your hands-on experience with Windows desktop environments, IMAC activities, PC imaging, and hardware troubleshooting, as these are core to the IT Support Engineer role at Merge IT.
Highlight your customer service skills and ability to communicate professionally with end users, as strong interpersonal skills are crucial for onsite support and collaboration with remote teams.
Apply through multiple channels, including Merge IT's corporate website and LinkedIn, to maximize your chances of being noticed for this contract position in New York City.
Connect on LinkedIn with current IT Support Engineers or team leads at Merge IT, using ice breakers like asking about their experience with ServiceNow or how they handle the 1pm-10pm shift schedule to show genuine interest.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Windows desktop support,' 'IMAC,' 'PC imaging,' 'Office 365 support,' and 'ServiceNow,' ensuring your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and discover LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and skill enhancement.
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