Job summary
Job post source
This job is directly from Saia Inc.
Job overview
The Operations Clerk III at Saia Inc. provides essential clerical support for managing lost or damaged freight, contributing to the company's commitment to customer service and operational efficiency.
Responsibilities and impact
Daily responsibilities include researching freight issues, following claims processes, communicating with customers to resolve issues, handling high volume calls, and preparing paperwork for disputes.
Compensation and benefits
The pay rate ranges from $21.00 to $26.00 per hour, depending on experience, with a focus on rewarding superior employee performance and providing comprehensive benefits.
Experience and skills
Candidates should have a high school diploma or GED, at least 2 years of related experience, and proficiency in Microsoft Office, along with strong customer service skills.
Career development
Saia offers opportunities for career advancement and skill development, supporting employees in building successful careers.
Work environment and culture
The company promotes a positive culture based on core values such as dignity, respect, and a customer-first approach, fostering collaboration among employees.
Company information
Saia Inc. is a logistics and transportation company with over a century of success, known for its commitment to its people and community, and operates hundreds of terminals across the country.
Team overview
The specific team dynamics are not detailed, but the role involves collaboration with management and internal/external customers.
Company overview
Saia Inc. is a prominent American transportation company specializing in less-than-truckload (LTL) shipping services. Founded in 1924, the company has grown significantly, providing comprehensive logistics solutions across the United States. Saia generates revenue by offering freight transportation, logistics, and supply chain management services to a diverse range of industries. Key historical milestones include its expansion through strategic acquisitions and its consistent investment in technology to enhance operational efficiency and customer service.
How to land this job
Tailor your resume to emphasize your experience in clerical support, customer service, and handling freight issues, as these are critical for the Operations Clerk III position at Saia Inc.
Highlight your ability to manage high volume calls and resolve escalated customer complaints, showcasing your skills in a fast-paced environment.
Apply through multiple platforms such as Saia Inc.'s corporate website and LinkedIn to maximize your chances of being noticed for this role.
Connect with professionals in the logistics and transportation sector at Saia Inc. on LinkedIn, and consider ice breakers like asking about their experiences at the company or discussing recent industry trends.
Optimize your resume for ATS by including relevant keywords from the job description, such as 'freight issues', 'customer service', and 'Microsoft Office' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your application process, allowing you to focus on networking and preparing for interviews while ensuring your applications are tailored and effective.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.