TTEC

Bilingual Customer Service Representative – Spanish English – Remote in New York

REMOTEPosted 25 days ago

Job summary

  • Job post source

    This job is directly from TTEC

  • Job overview

    The Bilingual Customer Service Representative will enhance customer experiences by resolving complex issues and providing compassionate support, contributing to TTEC's mission of bringing humanity to business.

  • Responsibilities and impact

    Daily tasks include answering customer communications and conducting research to resolve issues, ensuring an exceptional customer experience.

  • Compensation and benefits

    The position offers a base wage starting at $19.92, performance bonuses, and a benefits package that may include PTO, tuition reimbursement, and health incentives.

  • Experience and skills

    Candidates should have at least 1 year of customer service experience, a high school diploma or equivalent, and strong communication skills in Spanish and English.

  • Career development

    TTEC supports career growth through training, coaching, and access to thousands of free courses for professional development.

  • Work environment and culture

    The company promotes an inclusive culture, values community involvement, and encourages a supportive work environment.

  • Company information

    Founded in 1982, TTEC specializes in enhancing customer experiences through a blend of humanity and technology, serving leading global brands.

  • Team overview

    The candidate will report to a Team Leader and work within a global team focused on customer satisfaction and team success.

  • Job location and travel

    This remote position is based in New York State, requiring a high-speed internet connection.

  • Unique job features

    The role emphasizes a caring nature and offers individualized support and engagement from day one.

Company overview

TTEC, formerly known as TeleTech Holdings, Inc., is a global customer experience technology and services company. They specialize in designing, implementing, and managing customer experience solutions for businesses across various industries. TTEC generates revenue through a combination of consulting, technology solutions, and customer care outsourcing services. Founded in 1982, the company has a significant history of innovation in customer engagement and digital transformation, making it a leader in the customer experience management sector.

How to land this job

  • Tailor your resume to emphasize your bilingual communication skills in Spanish and English, as well as your customer service experience, showcasing your ability to resolve complex customer issues with empathy and efficiency.

  • Highlight any previous experience where you have successfully managed escalated calls or provided support in a fast-paced environment, as this aligns with the responsibilities of the role at TTEC.

  • Apply through multiple platforms including TTEC's corporate site and LinkedIn to maximize your chances of being noticed for the Bilingual Customer Service Representative position.

  • Connect with current TTEC employees in the customer service division on LinkedIn to learn more about the company culture and the role; potential ice breakers could include asking about their favorite aspect of working at TTEC or inquiring about the training process for new hires.

  • Ensure your resume is optimized for ATS by incorporating keywords from the job description such as 'customer service', 'bilingual', and 'communication skills' to improve your chances of passing initial screenings.

  • Consider utilizing Jennie Johnson's Power Apply feature to streamline your application process, helping you tailor your resume, find the best application channels, and identify key contacts at TTEC to network with.

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