Job summary
Job post source
This job is directly from Destination Knot
Job overview
The Customer Service Representative role at Destination Knot involves assisting clients with cruise bookings and travel needs, enhancing customer satisfaction in a remote work setting.
Responsibilities and impact
The role includes answering client questions about cruise itineraries, assisting with bookings and modifications, communicating with cruise suppliers, monitoring payments and travel documents, and maintaining accurate client records.
Compensation and benefits
The position offers a flexible work-from-home schedule, paid training, team mentorship, performance-based income potential, exclusive cruise perks, industry rates, and travel discounts.
Experience and skills
Candidates should have strong communication and problem-solving skills, customer service experience is preferred but not required, and must be comfortable with online booking tools and managing multiple tasks independently.
Career development
There are growth opportunities into cruise planning, sales, or leadership roles within the company.
Work environment and culture
The company promotes a supportive remote work environment with training and mentorship, focusing on passion for travel and customer service excellence.
Company information
Destination Knot is a travel company specializing in cruise vacations, luxury getaways, and group travel, dedicated to expert planning and personalized client support.
Job location and travel
This is a remote work-from-home position.
Application process
Applicants are encouraged to apply directly to Destination Knot by submitting their application to join the team and start a career in cruise travel customer service.
Unique job features
The job offers unique perks such as exclusive cruise industry rates, travel discounts, and performance-based project support.
Company overview
Destination Knot is a company specializing in planning and coordinating luxury travel experiences, with a focus on romantic getaways, destination weddings, and honeymoons. Operating remotely, the company offers roles such as Luxury Planner and Honeymoon Specialist, emphasizing upscale and personalized travel services. Based in Georgia, Destination Knot caters to clients seeking tailored experiences for significant life events, blending convenience with high-end travel planning. Their business model revolves around creating memorable, bespoke travel itineraries and events for couples and individuals.
How to land this job
Tailor your resume to highlight your strong communication skills, customer service experience, and ability to manage multiple tasks independently, as these are key for the Customer Service – Booking Hotels role at Destination Knot.
Emphasize any experience with online booking tools, email platforms, and your passion for travel, especially cruise vacations, to align with the job's focus on assisting clients with cruise bookings and inquiries.
Apply through multiple channels such as Destination Knot’s corporate careers page, LinkedIn, and other job boards where the position is posted to maximize your application visibility.
Connect with current employees or team members in the customer service or cruise planning divisions at Destination Knot on LinkedIn; use ice breakers like commenting on recent company cruise promotions or asking about the team culture working remotely.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'cruise bookings,' 'travel documentation,' 'online booking tools,' and 'remote support' to ensure your resume passes initial screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify the best platforms to apply through, and find relevant LinkedIn contacts to network with, allowing you to focus more on interview preparation and skill development.
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