Job summary
Job overview
The Technical Support Specialist at SGS Consulting provides customer service by troubleshooting, installing, repairing, and supporting software and hardware, primarily for law enforcement clients.
Responsibilities and impact
The role involves diagnosing and resolving technical issues via phone, email, and web, maintaining detailed documentation, supporting proprietary software and hardware like dash and body cameras, providing training, and adhering to departmental processes and metrics.
Experience and skills
Requires a high school diploma or equivalent with 2+ years of technical troubleshooting or customer service experience; preferred skills include networking, knowledge of routers, switches, VLANs, VPN, DHCP, TCP/IP, WIFI technologies, virtualization platforms, internet protocols, PowerShell scripting, and certifications like CompTIA A+, MCP, MCSE, CNA, CCNA, Linux.
Job location and travel
Shift is Monday to Friday, 9am to 5pm with on-call availability during off hours; interaction with police and customers is required.
Unique job features
This is a metrics-based support position involving interaction with customers via phone and email, requiring multitasking and strong time management skills.
Company overview
SGS Consulting is a global leader in providing IT consulting and staffing solutions, specializing in delivering innovative technology services to a diverse range of industries. They generate revenue through consulting fees, staffing services, and project-based engagements, leveraging their expertise to offer customized solutions that enhance operational efficiency and drive business growth. Founded in 2003, SGS Consulting has built a reputation for excellence by consistently delivering high-quality services and maintaining strong client relationships. Their commitment to staying at the forefront of technological advancements ensures they remain a trusted partner for businesses seeking to navigate the complexities of the digital landscape.
How to land this job
Tailor your resume to highlight your 2+ years of technical troubleshooting and customer service experience, emphasizing your proficiency with routers, switches, VLANs, VPN, DHCP, and TCP/IP as these are critical for the Technical Support Specialist role at SGS Consulting.
Showcase your knowledge of WIFI technologies, virtualization platforms like Hyper-V and VMWare, and your experience with PowerShell scripting, ServiceNow, Google Suite, and remote support tools such as Bomgar to align with the job’s technical requirements.
Apply through multiple channels including SGS Consulting’s corporate website, LinkedIn job postings, and other reputable job boards to maximize your application’s visibility and increase your chances of being noticed.
Connect with current employees in the technical support or IT division at SGS Consulting on LinkedIn; use ice breakers like complimenting a recent company project, asking about their experience with the proprietary software, or inquiring how they manage on-call support shifts to start a genuine conversation.
Optimize your resume for ATS by incorporating specific keywords from the job description such as 'technical troubleshooting,' 'networking,' 'PowerShell scripts,' 'ServiceNow,' and 'customer service' to ensure your resume passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus more on preparing for interviews and enhancing your skills.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.