Job summary
Job post source
This job is directly from Tesla
Job overview
The Service Manager at Tesla leads the service operation, ensuring exceptional customer experiences while managing daily operations and developing team members.
Responsibilities and impact
Responsibilities include exceeding customer expectations, leading team growth, improving service center performance, achieving business goals, and advocating for Tesla's mission.
Compensation and benefits
Tesla offers competitive pay and a comprehensive benefits package including medical, dental, vision, 401(k) with employer match, and various employee assistance programs.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, prior leadership experience in a service-focused industry, and strong experience leading diverse teams in fast-paced environments.
Career development
Tesla provides opportunities for professional growth through leadership development and team engagement.
Work environment and culture
Tesla values energetic and organized leaders who are passionate about customer service and the company's mission.
Company information
Tesla is a leader in sustainable energy solutions, known for its innovative electric vehicles and commitment to accelerating the world's transition to sustainable energy.
Team overview
The Service Manager will lead a diverse team focused on delivering exceptional service and operational excellence.
Company overview
Tesla, Inc. is a leading electric vehicle and clean energy company known for its innovative approach to sustainable transportation and energy solutions. Founded in 2003 by Martin Eberhard and Marc Tarpenning, and later joined by Elon Musk, Tesla designs, manufactures, and sells electric cars, battery energy storage from home to grid-scale, solar panels, and solar roof tiles. The company generates revenue through vehicle sales, energy generation and storage products, and providing software updates and services. Tesla's mission is to accelerate the world's transition to sustainable energy, and it has revolutionized the automotive industry with its high-performance electric vehicles and autonomous driving technology.
How to land this job
Tailor your resume to highlight your leadership experience in service-focused industries, emphasizing your ability to exceed customer expectations and manage day-to-day operations effectively.
Showcase your skills in team development and mentorship, as well as your experience in improving service center performance through safety, efficiency, and quality initiatives.
Highlight your understanding of business metrics and how you have successfully led operations to achieve specific goals in productivity and revenue.
Demonstrate your ability to thrive in high-pressure situations, showcasing your strong prioritization and time management skills along with a customer-service mindset.
Apply through multiple channels including Tesla's corporate site and LinkedIn to maximize your visibility for the Service Manager position.
Connect with individuals in Tesla's service division on LinkedIn to inquire about the Service Manager role, using ice breakers such as discussing Tesla's recent innovations or expressing admiration for their customer service approach.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer satisfaction,' 'team leadership,' and 'service operations' to enhance your chances of passing initial screenings.
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