Liberty Mutual Insurance

Product Owner I, Customer Relationship Management

PORTSMOUTH, NHPosted a month ago

Job summary

  • Job post source

    This job is directly from Liberty Mutual Insurance

  • Job overview

    The Product Owner I, Customer Relationship Management at Liberty Mutual Insurance leads the execution of digital products for customer relationship management, ensuring alignment with customer needs and organizational goals within an agile team.

  • Responsibilities and impact

    The role involves defining and prioritizing product features, maintaining the product backlog, collaborating with stakeholders and agile teams, managing product health, and ensuring compliance with industry regulations to deliver business value.

  • Compensation and benefits

    The salary range is competitive and based on skills, experience, education, certifications, and location, with opportunities for commission or bonuses; comprehensive benefits and continuous learning opportunities are provided.

  • Experience and skills

    Candidates should have a Bachelor's degree and 2 to 4 years of agile team experience plus 5 years in business, technology, or consulting; insurance industry experience and knowledge of relevant products are preferred.

  • Career development

    Liberty Mutual offers opportunities for growth and progression within the role, supported by continuous learning and development programs.

  • Work environment and culture

    The company fosters an inclusive, purpose-driven environment valuing diversity, employee feedback, and work-life balance, supported by Employee Resource Groups and comprehensive benefits.

  • Company information

    Liberty Mutual Insurance is a purpose-driven organization committed to protection and care, with a focus on innovation, inclusion, and employee development.

  • Team overview

    The Product Owner works closely with agile squads/teams and stakeholders to deliver product value and align with strategic priorities.

  • Unique job features

    The role emphasizes agile methodologies, customer-driven design, compliance focus, and innovation within a regulated insurance environment.

Company overview

Liberty Mutual Insurance is a global insurance company that provides a wide range of insurance products and services, including auto, home, and life insurance, as well as commercial insurance solutions. Founded in 1912, the company generates revenue primarily through premiums collected from policyholders and investment income. Notable in its history is its mutual company structure, meaning it is owned by its policyholders rather than shareholders, which influences its customer-centric approach. Liberty Mutual operates in over 30 countries, emphasizing innovation and customer satisfaction in its offerings.

How to land this job

  • Position your resume to emphasize your experience with Agile methodologies, product backlog management, and stakeholder communication, as these are critical for the Product Owner I role at Liberty Mutual Insurance.

  • Highlight your ability to translate customer needs into actionable user stories, prioritize features, and collaborate with cross-functional agile teams to deliver business value aligned with organizational goals.

  • Apply through multiple platforms including Liberty Mutual's corporate career site and LinkedIn to maximize your chances of being noticed by recruiters and hiring managers.

  • Connect with current Liberty Mutual employees in the Customer Relationship Management or Agile product teams on LinkedIn; start conversations with ice breakers such as asking about recent product initiatives or how they navigate compliance challenges in their agile processes.

  • Optimize your resume for ATS by incorporating keywords like 'Agile,' 'product backlog,' 'stakeholder management,' 'user stories,' and 'customer relationship management' to ensure your application passes initial automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple job boards, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your energy on interview preparation and skill development.

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