Job summary
Job post source
This job is directly from IDeaS Revenue Solutions
Job overview
The Technical Communicator at IDeaS Revenue Solutions creates and manages diverse content to help clients understand and utilize the company's revenue management products effectively.
Responsibilities and impact
The role involves developing information products like online help and videos, translating technical topics clearly, researching with subject matter experts, documenting product changes, writing release notes, providing usability feedback, ensuring quality of content, and collaborating with teams to enhance learning experiences.
Experience and skills
Candidates should have a Bachelor's degree in writing, communications, or hospitality, with 5+ years in technical communications or 3 years in hospitality communications, proficiency in technical communication tools including MS Office and Help Authoring Tools, knowledge of Agile processes, and strong organizational and interpersonal skills.
Career development
IDeaS offers professional growth through a culture of creative collaboration and learning, supporting career expansion and balancing work-life integration.
Work environment and culture
IDeaS fosters an inclusive, diverse environment valuing accountability, curiosity, passion, and authenticity, promoting innovation and a supportive workplace.
Company information
IDeaS Revenue Solutions is a global leader in revenue management solutions, known for innovation and excellence, helping clients optimize revenue growth worldwide.
Job location and travel
The position is based in the United States with up to 10% travel required, supporting remote or office work not specified.
Application process
Applicants must be legally authorized to work in the U.S. without visa sponsorship; resumes are reviewed in order received; compliance with export/import regulations may require nationality information.
Unique job features
The role uniquely combines technical communication with hospitality industry knowledge and involves using advanced content tools and metrics to optimize user comprehension and product usability.
Company overview
IDeaS Revenue Solutions is a global leader in revenue management software and services, specializing in providing data analytics and pricing solutions for the hospitality and travel industries. They generate revenue through subscription-based software services, consulting, and support. Founded in 1989, IDeaS has a rich history of innovation, becoming a pioneer in automated revenue management systems. Acquired by SAS in 2008, the company leverages advanced analytics to help clients optimize revenue and improve profitability.
How to land this job
Position your resume to emphasize your expertise in creating and managing diverse technical content such as online help, job aids, and release notes, showcasing your ability to translate complex technical information into clear, concise language.
Highlight your experience with technical communication tools including Help Authoring Tools, MS Office, versioning platforms, and any familiarity with in-product guidance technologies like WalkMe, as well as your adaptability to Agile workflows.
Apply through multiple channels including the IDeaS Revenue Solutions corporate career site and LinkedIn to maximize your application visibility and ensure your resume reaches the right hiring teams.
Connect with current Technical Communicators or members of the Learning Experience Design team at IDeaS on LinkedIn; use ice breakers like commenting on recent product releases, asking about their experience with content development tools, or expressing enthusiasm for IDeaS’s innovation culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical communications,' 'content development,' 'Agile,' 'Help Authoring Tools,' 'release notes,' and 'content metrics' to improve chances of passing automated screening.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple platforms, and identifying LinkedIn connections, freeing you to focus on preparing for interviews and networking effectively.
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