Job summary
Job post source
This job is directly from MCI
Job overview
The Remote Customer Service Representative at MCI is responsible for managing customer inquiries and ensuring a positive customer experience, contributing to the company's commitment to excellence and innovation.
Responsibilities and impact
Daily tasks include listening to customer needs, resolving issues, utilizing technology for account management, and escalating dissatisfaction as needed to ensure first call resolution.
Compensation and benefits
Starting compensation is based on experience, with a variety of benefits including paid time off, health coverage after 90 days, and opportunities for cash bonuses and prizes.
Experience and skills
Candidates must be at least 18 years old, possess a high school diploma, and have excellent communication and organizational skills, along with basic knowledge of Microsoft Office and the ability to troubleshoot customer issues.
Career development
MCI emphasizes internal promotions, providing significant advancement opportunities and career growth for employees.
Work environment and culture
MCI promotes a team-oriented culture that values collaboration, engagement, and diversity, creating a supportive work environment.
Company information
MCI is a leading BPO company recognized for its tailored solutions and innovative approach, with a history of rapid growth and numerous accolades in the industry.
Team overview
The candidate will join a dedicated customer service team focused on providing exceptional service and support to clients.
Job location and travel
This job operates in a professional office environment, primarily remote, with occasional requirements to move about the office.
Application process
Applicants must complete a full application on MCI's careers page, including screening questions and a brief pre-employment test.
Unique job features
MCI offers unique incentives such as contests for cash bonuses and prizes, along with a casual dress code and a focus on employee recognition.
Company overview
MCI is a telecommunications company that provides a range of services including voice, data, and internet solutions. They generate revenue through subscriptions, service fees, and business contracts. Founded in 1963, MCI played a pivotal role in breaking AT&T's monopoly on long-distance telephone service in the United States, leading to significant industry deregulation. The company has undergone various mergers and acquisitions, most notably being acquired by Verizon Communications in 2006, which expanded its service offerings and market reach.
How to land this job
Position your resume to emphasize your strong communication skills and customer service experience, as these are key for the Remote Customer Service Representative role at MCI.
Highlight your problem-solving abilities and your proficiency with technology and systems, which are essential for efficiently managing customer inquiries and issues.
Apply through multiple channels, including MCI's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the customer service division at MCI on LinkedIn to gather insights and inquire about the role; consider ice breakers like asking about their experiences at MCI or discussing shared interests in customer service trends.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer inquiries,' 'problem-solving,' and 'first call resolution' to increase the likelihood of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring that your resume is tailored and that you are connecting with the right people, allowing you to focus on other aspects of your job search.
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