Job summary
Job post source
This job is directly from FF Inc
Job overview
The Customer Service Representative (CSR) role at FF Inc involves assisting customers by addressing their needs and solving problems efficiently to ensure positive customer experiences.
Responsibilities and impact
The CSR will communicate with customers via phone, email, or chat, help troubleshoot issues, track orders, answer inquiries, log feedback, and maintain a calm and friendly demeanor in all interactions.
Compensation and benefits
The job offers competitive hourly pay with performance bonuses, flexible work shifts including evenings and weekends, a supportive team environment, and a casual dress code.
Experience and skills
Candidates need excellent verbal and written communication skills, basic computer proficiency, and a high school diploma or GED; customer service experience is preferred but not required as training is provided.
Career development
There are real opportunities for career growth within the supportive team at FF Inc.
Work environment and culture
The company promotes a positive, drama-free workplace with a casual dress code and supportive team environment.
Company overview
FF Inc, also known as Faraday Future, is an American electric vehicle manufacturer headquartered in Los Angeles, California, focused on developing intelligent, connected, and high-performance electric vehicles for global markets. The company generates revenue through the design, production, and sale of luxury electric vehicles, with its flagship model being the FF 91, targeting premium consumers and leveraging advanced technology and connectivity features. Founded in 2014 by Jia Yueting, FF Inc has experienced notable financial challenges, leadership changes, and strategic partnerships, including collaborations with suppliers and investors to support its ambitious growth. The company positions itself as a competitor to established EV brands like Tesla and Lucid, emphasizing innovation in mobility and user experience. Candidates should be aware of FF Inc's dynamic environment, ongoing efforts to scale production, and its vision of reshaping the future of transportation through cutting-edge technology.
How to land this job
Position your resume to highlight your excellent communication skills, both verbal and written, emphasizing your ability to remain calm and clear under pressure, as this aligns perfectly with FF Inc's customer service values.
Focus on showcasing your problem-solving abilities and basic computer proficiency, including experience with email, chat, and web-based tools, to demonstrate your readiness to handle customer inquiries efficiently.
Apply through multiple channels such as FF Inc's corporate website, LinkedIn, and other job boards where this role is posted to maximize your visibility and chances of being noticed.
Connect with current Customer Service Representatives or team members in FF Inc's customer support division on LinkedIn. Start conversations by complimenting their approach to customer care or asking about their experience with FF Inc's training program to break the ice.
Optimize your resume for ATS by including keywords from the job description like 'customer service,' 'communication skills,' 'problem-solving,' 'basic computer skills,' and 'organizational skills' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify potential LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
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