Job summary
Job post source
This job is directly from Five Rivers IT Inc.
Job overview
The Technical Support Specialist at Five Rivers IT Inc. provides essential IT support, troubleshooting, and maintenance to ensure smooth technology operations and user satisfaction within the company.
Responsibilities and impact
The role involves handling technical support requests, troubleshooting hardware and software issues, administering user accounts and devices, collaborating with cybersecurity teams, maintaining asset management, and providing training and documentation to users.
Experience and skills
Candidates should have 2-5 years of IT Helpdesk experience, a BS/BA in computer science or related field or equivalent work, strong knowledge of desktop hardware, network protocols, Active Directory, cloud technologies like Azure and M365, and experience with helpdesk tools; technical certifications are a plus but not required.
Job location and travel
The position supports onsite offices in New York and New Jersey with some travel between locations and requires flexibility for early or late meetings and occasional after-hours support.
Unique job features
The job includes collaboration with cybersecurity initiatives, providing VIP support, and opportunities to improve processes and user education, distinguishing it from typical technical support roles.
Company overview
Five Rivers IT Inc. is a technology services company specializing in providing comprehensive IT solutions to businesses. They offer services such as managed IT support, cybersecurity, cloud solutions, and IT consulting, helping organizations optimize their technology infrastructure and improve operational efficiency. The company generates revenue through service contracts, project-based engagements, and subscription models for their IT services. Founded with a focus on delivering high-quality and reliable IT support, Five Rivers IT Inc. has built a reputation for its customer-centric approach and technical expertise, making it a trusted partner for businesses looking to enhance their IT capabilities.
How to land this job
Position your resume to highlight your hands-on experience with troubleshooting, hardware repair, software installation, and remote support, as these are core to the Technical Support Specialist role at Five Rivers IT Inc.
Emphasize your familiarity with cloud technologies like Azure and Microsoft 365, Active Directory administration, and experience with helpdesk tools, reflecting the job’s technical requirements and collaboration with cybersecurity teams.
Apply through multiple channels including Five Rivers IT Inc.'s corporate careers page, LinkedIn, and reputable job boards to maximize your chances of being noticed for this role.
Connect on LinkedIn with current Technical Support or IT Infrastructure team members at Five Rivers IT Inc., using ice breakers like commenting on recent company tech initiatives or asking about their experience with the company’s support processes.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Active Directory,' 'Azure,' 'M365,' 'helpdesk,' 'remote support,' and 'cybersecurity collaboration' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying across multiple platforms, and identifying LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill development.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.