Job summary
Job post source
This job is directly from StatSocial
Job overview
The Customer Success Manager at StatSocial is responsible for managing and nurturing client relationships to ensure successful use of the company's Social Audience Insights Platform, directly impacting customer retention and satisfaction.
Responsibilities and impact
The role involves overseeing key client relationships, ensuring proper training and support, managing renewals and upsell opportunities, preparing client reports, collaborating with internal teams for business reviews, creating audiences on the platform, and contributing to marketing and product feedback efforts.
Experience and skills
Candidates should have 3-6 years of customer-facing client or account management experience, preferably in agency, DSP, AdTech, or marketing insights, with SaaS experience as a plus; strong communication skills, organization, accountability, and proficiency in Excel and PowerPoint are required, along with a BS/BA degree.
Company information
StatSocial provides a leading Social Audience Insights Platform using a patented Identity Graph to help marketers identify and reach key audiences for insights, targeting, influencer discovery, and measurement.
Company overview
StatSocial is a New York-based analytics company specializing in audience insights and social data analysis, helping brands, agencies, and publishers understand and engage their target audiences across digital platforms. The company generates revenue by offering its proprietary platform, Silhouette, which provides detailed reports on consumer interests, affinities, and influencer impact, enabling clients to optimize marketing strategies and measure campaign effectiveness. Founded in 2012, StatSocial has established partnerships with major media organizations and is recognized for its ability to connect anonymous social data with actionable business intelligence. The company’s technology leverages machine learning and large-scale data aggregation to deliver privacy-compliant insights. StatSocial’s innovative approach positions it as a leader in the evolving field of social audience analytics.
How to land this job
Tailor your resume to highlight your experience in customer success, client relationship management, and your ability to drive client renewals and upsell opportunities, as these are central to the Customer Success Manager role at StatSocial.
Emphasize your proficiency with Excel and PowerPoint, your organizational skills, and your experience collaborating across teams, especially in fast-paced SaaS or marketing technology environments, to align with the job requirements.
Apply through multiple channels including StatSocial's corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current StatSocial employees in the Sales & Services division on LinkedIn to gain insights and express your enthusiasm for the role; ice breakers might include commenting on recent StatSocial product updates or asking about their experience with client success strategies.
Optimize your resume for ATS by including keywords from the job description such as 'customer success,' 'client relationship management,' 'SaaS,' 'Excel,' and 'cross-sell opportunities' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best places to apply, and find relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and refining your pitch.
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