Job summary
Job post source
This job is directly from Natus Medical Incorporated
Job overview
The Technical Service Specialist role at Natus Medical involves providing remote software and hardware support for medical devices in neurology, impacting customer satisfaction and device functionality.
Responsibilities and impact
The specialist will troubleshoot networking, Microsoft Office, and Windows systems issues, collaborate with Sales and Customer Service teams, and use SalesForce to resolve customer problems while learning about medical device quality systems.
Compensation and benefits
The position offers a salary range of $60K-$75K annually, comprehensive benefits starting day one including medical, dental, vision, 401K, paid holidays, PTO, tuition reimbursement, and annual bonus eligibility.
Experience and skills
Candidates need a bachelor's degree in Computer Science, IT, or related fields, knowledge of network protocols, Windows OS experience, and troubleshooting skills; EMG technologist registration and A+ certification are preferred.
Career development
There are opportunities to advance into Technical Services management, Operations, and Engineering roles as skills develop over time.
Work environment and culture
Natus Medical values passion for healthcare innovation, equal opportunity employment, and offers a remote-friendly, collaborative environment focused on improving patient outcomes.
Company information
Natus Medical is a global leader providing solutions to diagnose and treat brain and neural pathway disorders, with products used worldwide in hospitals and clinics.
Job location and travel
This is a 100% remote full-time position with work hours Monday to Friday, 9AM-5:30PM Eastern Time, with less than 5% travel required.
Unique job features
The role is distinguished by its focus on neurology medical devices, remote work flexibility, and integration with cross-functional teams using SalesForce for customer issue resolution.
Company overview
Natus Medical Incorporated specializes in the development, manufacture, and marketing of medical devices and software for the diagnosis, monitoring, and treatment of disorders affecting the brain, nerves, muscles, and sensory systems. They generate revenue through the sale of their innovative products and services to hospitals, clinics, and laboratories worldwide. Founded in 1987, Natus has a significant history of growth and acquisitions, enhancing their product portfolio and market reach. The company is known for its commitment to improving patient care through advanced technology and clinical excellence.
How to land this job
Position your resume to highlight your technical support and troubleshooting skills, especially with Windows operating systems, network protocols like TCP/IP and UDP, and Microsoft Office, as these are key for the Technical Service Specialist role at Natus Medical Incorporated.
Emphasize your ability to work cross-functionally with sales, hardware, and customer service teams, and your experience with customer issue resolution tools like SalesForce to align with the job's collaborative environment.
Apply through multiple channels including Natus Medical's official corporate careers page and LinkedIn to maximize your visibility and chances of being noticed for this remote, full-time position.
Connect on LinkedIn with current employees in Natus Medical's Technical Services or Customer Support divisions; start conversations by referencing recent company innovations in neurology devices or by asking about their experience working remotely within the company.
Optimize your resume for ATS by incorporating keywords such as 'network protocols,' 'Windows 10/11,' 'SQL Server troubleshooting,' 'Citrix Server,' and 'customer support,' ensuring your resume passes initial screenings effectively.
Use Jennie Johnson's Power Apply feature to automate applying through multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, freeing you to focus on interview preparation and skill development.
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