Job summary
Job post source
This job is directly from FedEx Office
Job overview
The Retail Customer Service Associate at FedEx Office delivers positive customer experiences by providing consultative service in printing, shipping, and signage, supporting store operations and customer needs.
Responsibilities and impact
The role involves assisting customers with orders, operating printing and shipping equipment, managing store supplies and production, resolving customer issues, handling financial transactions, and maintaining store cleanliness and safety.
Compensation and benefits
The position offers a pay range of $17.30 to $20.30 per hour, with eligibility for additional pay, bonuses, health, vision, dental insurance, retirement plans, and tuition reimbursement.
Experience and skills
Candidates need a high school diploma or equivalent, at least 6 months of specialized experience, and strong verbal and written communication skills.
Career development
Opportunities include learning and applying quality management concepts and improving skills within the retail store environment.
Work environment and culture
FedEx Office promotes a quality-driven culture focused on customer experience, business excellence, and inclusivity, supporting reasonable accommodations and fair chance hiring.
Company information
FedEx Office is a well-established company specializing in print, signs, graphics, and shipping services, committed to quality and customer satisfaction.
Team overview
The associate works within a retail store team, assisting supervisors and team members, and may help train new staff.
Job location and travel
The job requires standing during shifts, physical activity including lifting up to 55 pounds, and working in a fast-paced retail store environment with regular attendance at a physical location.
Application process
Applicants needing accommodations can contact HR.Recruiting@fedex.com; the company follows fair chance hiring laws and encourages all qualified candidates to apply.
Unique job features
The role emphasizes quality management practices, cost reduction, and operational efficiency in a customer-facing retail setting.
Company overview
FedEx Office, a subsidiary of FedEx Corporation, specializes in providing a range of printing, copying, and shipping services. They generate revenue through retail sales of printing and office supplies, as well as shipping services facilitated by FedEx's global logistics network. Originally founded as Kinko's in 1970, the company was acquired by FedEx in 2004 and rebranded to leverage FedEx's extensive distribution capabilities. This integration allows FedEx Office to offer comprehensive business solutions, combining logistics with document management and retail services.
How to land this job
Position your resume to highlight your customer service skills, ability to handle multiple tasks, and experience with retail operations, emphasizing consultative sales and problem-solving abilities relevant to FedEx Office's Store Consultant role.
Focus on demonstrating knowledge or adaptability in printing, shipping, and retail equipment operation, as well as your ability to manage orders and maintain store organization, which are key responsibilities in the job description.
Apply through multiple online channels including the FedEx Office corporate careers site and LinkedIn, as well as other job boards where the position is posted, to maximize your application visibility.
Connect with current FedEx Office retail or customer service employees on LinkedIn, particularly those in store consultant or management roles, and use ice breakers like asking about their experience with FedEx’s quality initiatives or how they manage busy retail shifts.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'consultative skills,' 'order management,' 'printing and shipping equipment,' and 'retail operations' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored resume customization, identify multiple application portals, and find LinkedIn contacts to network with, saving time and enhancing your job search effectiveness.
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