Job summary
Job post source
This job is directly from Air General Inc.
Job overview
The Traveler Services Greeter at Air General Inc. provides a welcoming and seamless check-in experience for passengers at Dallas Fort Worth International Airport, enhancing customer satisfaction and supporting airline operations.
Responsibilities and impact
The role involves greeting passengers, assisting with check-in and ticketing using reservation software, communicating trip information, collaborating with coordinators to ensure timely flights, resolving passenger issues, and possibly assisting with baggage inquiries.
Compensation and benefits
The position offers a variable hourly rate of $85 per 3-hour event, a 401(k) retirement plan with company match after one year, earned wage access, and an employee assistance program.
Experience and skills
Candidates need a high school diploma or GED, must obtain a valid airport SIDA badge, be at least 18 years old, have intermediate computer skills especially in Microsoft Office, communicate clearly in English, and pass background and drug screenings; a college degree or equivalent industry experience is preferred.
Work environment and culture
Air General is a family-owned, nationwide company valuing long-term relationships with employees and clients, operating in a busy airport environment with varied shifts including nights, weekends, and holidays.
Company information
Air General Inc. is a third-generation, family-owned national cargo handling and passenger services provider operating since 1961, serving major international and domestic airlines across North America.
Job location and travel
The job is located at Dallas Fort Worth International Airport (DFW) with variable hours and event-based assignments.
Unique job features
The job features a unique role as a ground host/concierge providing personalized traveler assistance in a dynamic airport setting, with event-based scheduling and opportunities to interact with diverse passengers.
Company overview
Air General Inc. is a prominent provider of cargo handling and aviation services, operating at numerous airports across the United States. Established in 1961, the company has built a reputation for reliability and efficiency in managing airfreight logistics. They generate revenue by offering comprehensive ground support services, including cargo warehousing, aircraft handling, and passenger services, to airlines and freight forwarders. A key aspect of their history is their continuous expansion and adaptation to industry changes, ensuring they remain a vital partner in the aviation sector.
How to land this job
Tailor your resume to highlight any customer service experience, especially in travel, airline, or hospitality settings, emphasizing your ability to create positive passenger experiences and handle check-ins efficiently.
Focus on showcasing your problem-solving skills, attention to detail, and familiarity with reservation or ticketing software, as these are key to the Traveler Services Greeter role at Air General Inc.
Apply through multiple platforms including Air General Inc.'s official corporate website and LinkedIn to maximize your chances of being noticed for the DFW Traveler Services Greeter position.
Connect with current employees or recruiters in the passenger services or airport operations division at Air General Inc. on LinkedIn. Use ice breakers such as asking about their experience working at DFW or inquiring about tips for success in the Traveler Services Greeter role.
Optimize your resume for ATS by incorporating keywords from the job description like 'passenger services,' 'ticketing software,' 'problem-solving,' 'airport SIDA badge,' and 'customer assistance' to increase visibility in automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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