Job summary
Job post source
This job is directly from The People Concern
Job overview
The Program Manager at The Village leads frontline staff and oversees daily operations to ensure quality care aligned with The People Concern's mission and performance outcomes.
Responsibilities and impact
The Program Manager supervises staff, manages shelter operations, ensures compliance with documentation and policies, provides crisis intervention, handles client grievances, coordinates with other programs, and supports team development.
Compensation and benefits
The position offers medical, vision, dental, life insurance, 403(b) retirement plan with matching, paid holidays, vacation, sick days, employee assistance programs, flexible spending accounts, disability and pet insurance, and various corporate discounts.
Experience and skills
Requires a Bachelor's degree in Social Work, Psychology or related field, with at least two years of nonprofit experience serving homeless or mentally ill populations, case management skills, crisis intervention expertise, and proficiency in Microsoft Office; management experience and a Master's degree are preferred.
Career development
The People Concern offers professional growth through The People Concern University and certificate programs, supporting continuous learning and improvement.
Work environment and culture
The organization values responsibility, collaboration, continuous learning, respect, and creating an inclusive environment, emphasizing teamwork and timely communication in a busy, sometimes challenging work setting.
Company information
The People Concern is a major Los Angeles County social services agency formed in 2016 from a merger, providing integrated care for homeless individuals, survivors of domestic violence, and challenged youth through outreach, housing, health, and support services.
Team overview
The Program Manager works under the Director and alongside senior program managers and frontline staff in the Interim Housing department at The Village site, fostering a collaborative interdisciplinary team environment.
Job location and travel
The job is located at The Village, 527 Crocker Street, Los Angeles, CA, with a Tuesday to Saturday schedule from 4:00pm to 12:30am, requiring some evening, weekend, and on-call availability.
Unique job features
The role includes unique responsibilities such as managing an interim housing site with trauma-informed care, harm reduction approaches, and a client-centered model, plus opportunities to influence program development and data reporting.
Company overview
The People Concern is a prominent non-profit organization based in Los Angeles, dedicated to providing comprehensive services to individuals experiencing homelessness and domestic violence. They make a significant impact through integrated services, including housing, mental health care, substance abuse treatment, and life skills training, funded by government grants, private donations, and community partnerships. Founded in 1963, the organization has evolved through mergers and expansions, notably merging with OPCC (Ocean Park Community Center) in 2016 to enhance their service capacity and outreach.
How to land this job
Tailor your resume to highlight leadership and team supervision experience, emphasizing your ability to manage daily operations and staff scheduling in a social services or interim housing setting.
Showcase your skills in client-centered approaches such as motivational interviewing, harm reduction, and trauma-informed care, along with crisis intervention and grievance resolution expertise.
Apply through multiple platforms including The People Concern's official corporate careers page and LinkedIn to maximize your application visibility and ensure it reaches hiring managers.
Connect with current employees or managers within the Interim Housing department at The People Concern on LinkedIn; start conversations by referencing recent agency initiatives or expressing genuine interest in their integrated care model.
Optimize your resume for ATS by incorporating keywords from the job description such as 'program management,' 'interim housing,' 'client-centered care,' 'crisis intervention,' and 'data compliance' to improve screening success.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application channels, and identify relevant LinkedIn contacts, allowing you to focus more effectively on interview preparation and networking.
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