Job summary
Job post source
This job is directly from Landmark Hospitality
Job overview
The Overnight Parlor Host/Front Desk role at Landmark Hospitality involves providing exceptional guest service during overnight shifts, ensuring smooth front desk operations, and contributing to guest satisfaction at upscale hospitality venues.
Responsibilities and impact
The job entails registering guests, managing reservations, answering inquiries, handling check-ins and check-outs, assisting with emergency procedures, delivering guest items, maintaining knowledge of property amenities, and supporting overall hotel operations including cleanliness and safety.
Compensation and benefits
The position offers benefits including 401(k) with matching, health insurance for full-time employees, dining discounts, and opportunities for career growth.
Experience and skills
Candidates should have 2 to 3 years of front desk or guest services experience in a hotel, strong multitasking and problem-solving skills, positive attitude, knowledge of Microsoft Office, and understanding of hotel products and guest services.
Career development
Landmark Hospitality emphasizes personnel growth and creative expression, offering employees opportunities for continued advancement and internal growth.
Work environment and culture
The company culture values friendliness, prompt service, thoughtfulness, graciousness, mutual respect, and a healthy, respectful work environment that encourages collaboration and personal development.
Company information
Landmark Hospitality owns and operates unique and iconic venues in New Jersey and Pennsylvania, specializing in upscale restaurants, event spaces, and boutique hotels with a focus on creating memorable guest experiences.
Job location and travel
The job is located at Landmark Hospitality venues in New Jersey and Pennsylvania, requiring overnight availability including weekends and holidays.
Unique job features
The role is distinguished by its focus on creating memorable guest experiences at iconic venues, requiring adaptability in a fast-paced environment and a commitment to high service standards.
Company overview
By Landmark is a real estate development and property management company specializing in creating and managing high-quality residential, commercial, and mixed-use properties. The company generates revenue through property sales, leasing, and long-term management services, focusing on delivering premium experiences to its clients and tenants. Established with a commitment to innovation and sustainability, By Landmark integrates modern design with environmentally conscious practices in its projects. Candidates should note its reputation for fostering community-centric developments and its emphasis on customer satisfaction and operational excellence.
How to land this job
Tailor your resume to highlight your experience in front desk or guest services roles, emphasizing your ability to provide outstanding guest service and handle check-ins and check-outs efficiently during overnight shifts.
Emphasize your skills in multitasking, problem-solving, and operating front desk computer systems, as well as your familiarity with hotel products, guest services, and Microsoft Office.
Apply through multiple channels including Landmark Hospitality's corporate careers page, LinkedIn job postings, and other hospitality job boards to maximize your application visibility.
Connect with current employees or managers in the hospitality or front desk division at Landmark on LinkedIn, using ice breakers like commenting on their recent posts about hospitality trends or asking about their favorite part of working at Landmark.
Optimize your resume for ATS by including keywords from the job description such as 'guest service,' 'front desk agent,' 'overnight shift,' 'reservation management,' and 'problem solving' to pass initial screening filters.
Use Jennie Johnson's Power Apply feature to automate applying through multiple portals, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, allowing you to focus more on preparing for interviews and other job search activities.
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