Job summary
Job post source
This job is directly from SoftWriters
Job overview
The Technical Support Specialist at SoftWriters provides expert technical product support focused on API integrations to empower LTC pharmacies and improve healthcare outcomes.
Responsibilities and impact
The role involves troubleshooting and resolving client issues with API features, network and security problems, collaborating with development teams for seamless integration, documenting procedures, and providing technical leadership and client advocacy.
Compensation and benefits
The job offers competitive pay, 100% paternity leave, floating holidays, 401k match, paid parking, flexible hours, and a hybrid work policy with remote work options.
Experience and skills
Candidates need a bachelor's degree in IT or related field, 4 years of technical support experience, proficiency with web technologies like IIS, SQL, RESTful APIs, and networking concepts; CompTIA A+ and Network+ certifications are preferred, along with strong communication and problem-solving skills.
Career development
SoftWriters fosters continuous learning, innovation, and leadership development within a supportive team environment.
Work environment and culture
The company culture emphasizes innovation, accountability, customer focus, integrity, and a family-like team spirit, with a high-tech office and hybrid work environment in Pittsburgh.
Company information
SoftWriters is a mission-driven company focused on empowering LTC pharmacies through innovative IT solutions in healthcare, with a new office located on the North Shore of Pittsburgh.
Job location and travel
The position is hybrid based in Pittsburgh with core office days Tuesday through Thursday and options for remote work.
Unique job features
The role offers unique opportunities to work on healthcare-related API integrations, a hybrid work model with flexible hours, and a supportive culture valuing technology passion and leadership.
Company overview
SoftWriters is a leading provider of software solutions specifically tailored for the long-term care pharmacy industry. They develop and sell products like FrameworkLTC, a comprehensive pharmacy management system that streamlines operations, improves accuracy, and enhances patient care. Founded in 1998, SoftWriters has grown by focusing on innovation and customer service, earning a strong reputation in the healthcare technology sector. Their revenue primarily comes from software licensing, subscriptions, and related services. Understanding their commitment to improving pharmacy workflows and patient outcomes is crucial for any potential candidate.
How to land this job
Position your resume to highlight your expertise in technical customer support, especially your experience troubleshooting API integrations and Microsoft Windows environments, as this is central to SoftWriters' Technical Support Specialist role.
Emphasize proficiency with web technologies such as IIS, SQL databases, RESTful APIs, JSON, XML, and API management tools like Postman, along with networking knowledge including SMTP, TCP/IP, DNS, and firewall troubleshooting.
Apply through multiple platforms including SoftWriters' corporate careers page, LinkedIn, and relevant job boards to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with current employees or managers in the technical support or engineering divisions at SoftWriters; use ice breakers like commenting on their recent posts about healthcare IT innovations or asking about their team's approach to API support challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'API troubleshooting,' 'Microsoft Windows environments,' 'RESTful APIs,' 'network security,' 'Postman,' and 'technical customer support' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job posting sources, and find LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and deepening your industry knowledge.
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