Job summary
Job post source
This job is directly from ESL Federal Credit Union
Job overview
The Customer Care Specialist role at ESL Federal Credit Union involves delivering positive customer experiences over the phone while supporting members with financial inquiries and transactions, contributing to the organization's purpose-driven mission.
Responsibilities and impact
Daily responsibilities include assisting customers with financial inquiries, processing transactions, and working collaboratively with the team to achieve department goals in a fast-paced environment.
Compensation and benefits
The position offers a pay rate starting at $18.90/hr, with potential advancement to $21.17/hr, along with a competitive benefits package that includes medical, dental, paid holidays, PTO, and a 401k with match.
Experience and skills
Candidates must have a high school diploma or equivalent and at least one year of experience in sales or service within the financial services or retail industries; prior financial services experience is preferred.
Career development
This role provides opportunities for professional growth within the financial industry, preparing employees for future roles in the organization.
Work environment and culture
ESL Federal Credit Union promotes a diverse, inclusive, and people-oriented culture, emphasizing work-life balance and community support.
Company information
ESL Federal Credit Union is a purpose-driven organization focused on serving its members and the community, with a commitment to diversity and inclusion.
Team overview
The team consists of dedicated professionals working collaboratively in a dynamic contact center environment, aiming to achieve common goals.
Job location and travel
The position is based at ESL's headquarters in Rochester, NY, with a hybrid work option allowing for remote work up to 40% of the time.
Application process
Interested candidates should apply directly through ESL's career portal, providing necessary documentation and following any specified application instructions.
Unique job features
This role stands out due to its hybrid work flexibility, comprehensive benefits starting on the first day, and a focus on employee development and community engagement.
Company overview
ESL Federal Credit Union, headquartered in Rochester, New York, is a member-focused financial institution offering a range of services including savings accounts, loans, mortgages, and investment options. Established in 1920 by George Eastman, the founder of Eastman Kodak Company, ESL has grown to serve over 380,000 members and operates numerous branches across the region. The credit union generates revenue through interest on loans, fees for services, and investment income. Known for its commitment to community development and customer service, ESL has a strong reputation for supporting local initiatives and providing personalized financial solutions.
How to land this job
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.