Job summary
Job post source
This job is directly from Catch Vibe Voice
Job overview
The Customer Support Assistant at Catch Vibe Voice serves as the first point of contact for clients, ensuring excellent customer service and contributing to a positive customer experience.
Responsibilities and impact
The role involves responding to customer inquiries via phone, email, or chat, resolving issues efficiently, documenting interactions, collaborating with other departments, assisting with administrative tasks, and following company policies.
Compensation and benefits
The position offers a competitive salary ranging from $37,000 to $47,000 annually, growth opportunities, ongoing training, a friendly work environment, and full-time consistent hours.
Experience and skills
Candidates should have a high school diploma or equivalent (associate’s degree preferred), previous customer service or administrative experience is advantageous, excellent communication skills, strong problem-solving abilities, multitasking skills, and proficiency with basic computer programs and customer support software.
Career development
The company supports career growth and development with opportunities for advancement and ongoing training to enhance skills.
Work environment and culture
Catch Vibe Voice fosters a team-oriented, friendly, and professional work environment focused on employee growth and customer satisfaction.
Company information
Catch Vibe Voice is a logistics and distribution company specializing in warehouse and inventory services across various industries, emphasizing efficient operations and customer satisfaction.
Job location and travel
The job is located in Jersey City, NJ, offering a full-time position with consistent hours.
Company overview
Catch Vibe Voice is a strategic management services company based in Miami, Florida. The company operates within the industry by providing specialized management solutions and services, likely focusing on enhancing business strategies and operations. With a team size of 11-50 employees, Catch Vibe Voice appears to be a growing firm that offers various job opportunities, including roles in social media marketing, public relations, and customer service. Their business model likely involves leveraging strategic insights to help clients optimize their organizational performance and achieve business objectives.
How to land this job
Tailor your resume to showcase your customer service skills, emphasizing your ability to respond promptly and professionally to customer inquiries via phone, email, or chat, as this is central to the Customer Support Assistant role at Catch Vibe Voice.
Highlight your problem-solving abilities, attention to detail, and experience with administrative tasks or customer support software to align with the job's requirements for resolving issues efficiently and managing customer accounts.
Apply through multiple channels including Catch Vibe Voice's official corporate website and LinkedIn to ensure your application is seen by the right hiring managers and to increase your chances of selection.
Connect with current employees in the customer support or logistics divisions at Catch Vibe Voice on LinkedIn; use ice breakers such as complimenting their recent company updates or asking about their experience working in customer service at Catch Vibe Voice to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description like 'customer inquiries,' 'problem-solving,' 'customer support software,' and 'administrative tasks' to improve your resume's chances of passing automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple platforms and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and sharpening your customer service skills.
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