Job summary
Job post source
This job is directly from Alphabe Insight
Job overview
The Customer Service Representative at Alphabe Insight serves as the primary contact for customers, aiming to enhance their experience by providing exceptional service and support.
Responsibilities and impact
The role involves handling customer inquiries via phone, email, and chat, resolving complaints, maintaining detailed records in the CRM system, collaborating with team members to improve processes, and following up to ensure customer satisfaction.
Experience and skills
Candidates should have a high school diploma or equivalent, with associate or bachelor's degree preferred, proven customer service experience is a plus, strong communication skills, problem-solving abilities, proficiency with CRM software, and the ability to multitask in a fast-paced environment.
Job location and travel
The position is located in Dallas, TX and is a full-time role within the Customer Service department.
Company overview
Alphabe Insight is a company that specializes in providing digital solutions for businesses. They focus on launching cutting-edge digital products, platforms, and immersive experiences aimed at driving business growth and evolution. The company leverages advanced technology to empower businesses, enhancing their digital capabilities and market presence.
How to land this job
Position your resume to emphasize your customer service experience, communication skills, and ability to manage high call volumes efficiently, as these are critical for the Customer Service Representative role at Alphabe Insight.
Highlight your proficiency with CRM software and your problem-solving skills, showcasing examples of resolving customer complaints and maintaining detailed records of interactions.
Apply through multiple platforms including Alphabe Insight’s official corporate website, LinkedIn job postings, and reputable job boards to maximize your application’s reach.
Connect on LinkedIn with current Customer Service team members or managers at Alphabe Insight; break the ice by asking about their favorite aspects of working at Alphabe Insight or inquiring how they handle particularly challenging customer situations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer inquiries,' 'CRM,' 'problem-solving,' 'communication skills,' and 'multitasking' to ensure your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify useful LinkedIn connections, allowing you to focus your energy on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.