Job summary
Job post source
This job is directly from Metropolitan Transportation Authority
Job overview
The Crew Dispatcher role at Metropolitan Transportation Authority involves coordinating train service crew assignments to ensure smooth daily and emergency operations within the subway system.
Responsibilities and impact
Crew Dispatchers arrange coverage for conductors, train operators, tower operators, and supervisors according to collective bargaining agreements, manage daily and vacation relief assignments, maintain records, call personnel for duty, and perform data entry in the Unified Timekeeping System.
Compensation and benefits
The position maintains the current rate of pay for existing employees; no additional salary or benefits details are provided.
Experience and skills
Candidates must have a satisfactory operating and attendance record, knowledge of collective bargaining agreements, ability to read work programs and schedules, proficiency with new tools and software, teamwork and communication skills, and ability to respond to employee inquiries.
Work environment and culture
The MTA promotes equal employment opportunity and encourages applicants from diverse backgrounds, including veterans and individuals with disabilities, emphasizing an inclusive work environment.
Company information
The Metropolitan Transportation Authority operates New York City Transit, managing subway services and related operations.
Team overview
The position reports to the Manager of the Crew Assignment Section within the Service Delivery Division, working alongside other dispatchers and supervisors.
Job location and travel
The job is located in Long Island City, Jackson Avenue, with various work hours including weekends and holidays.
Application process
Applicants are evaluated based on education, skills, experience, and interview; appointments are made on the NYCT payroll except for certain MaBSTOA employees.
Unique job features
The job requires working various shifts including weekends and holidays and involves using the Unified Timekeeping System for data entry.
Company overview
The Metropolitan Transportation Authority (MTA) is a public benefit corporation responsible for public transportation in the New York City metropolitan area. It operates the New York City Subway, buses, two commuter railroads, and several bridges and tunnels, generating revenue through fares, tolls, and government subsidies. Established in 1965, the MTA has played a crucial role in the region's transit infrastructure, continually modernizing its services to meet the needs of millions of daily commuters.
How to land this job
Position your resume to highlight your knowledge of Collective Bargaining Agreements and your experience with scheduling or dispatching, as these are critical for the Crew Dispatcher role at Metropolitan Transportation Authority.
Emphasize your ability to manage daily assignments, handle emergency coverage, and perform accurate data entry in systems similar to UTS, showcasing your organizational and technical skills.
Apply through multiple channels including the Metropolitan Transportation Authority's official corporate career site and LinkedIn to maximize your visibility for this position.
Connect with current employees in the Service Delivery or Crew Assignment Section on LinkedIn to learn more about the team and role; use ice breakers like commenting on recent MTA service updates or asking about typical challenges faced by Crew Dispatchers.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Crew Dispatcher,' 'Collective Bargaining Agreements,' 'scheduling,' 'UTS,' and 'service delivery' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through the best channels, and identifying relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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