Job summary
Job post source
This job is directly from Sweetwater.
Job overview
The Category Advisor - Guitars role at Sweetwater involves advising customers on guitars and related products, enhancing customer experience with technical knowledge and passion for music gear.
Responsibilities and impact
The advisor will provide gear advice, educate customers on guitar-related products, and follow up on orders to ensure outstanding customer service through various communication methods.
Experience and skills
Candidates should be self-motivated with strong people skills, excellent communication and typing abilities, and have prior experience or hands-on training with guitars or guitar equipment; passion for music gear is essential.
Career development
Sweetwater emphasizes continuous improvement and personal and professional growth, encouraging employees to develop themselves and support their colleagues' development.
Work environment and culture
Sweetwater's culture celebrates music and diversity, fostering a unified team environment that values individual differences and promotes respect and learning.
Company information
Sweetwater is the nation’s #1 online retailer of pro audio equipment and musical instruments, known for its strong customer service and music-focused culture.
Job location and travel
The position requires relocation to Sweetwater's state-of-the-art campus in Fort Wayne, Indiana.
Application process
Interested and qualified candidates are invited to apply to explore their full-time career opportunities with Sweetwater.
Company overview
Sweetwater is a leading American retailer specializing in musical instruments and professional audio equipment. Founded in 1979 by Chuck Surack, the company has grown to become one of the largest and most reputable music gear retailers in the United States. Sweetwater generates revenue through the sale of a wide range of products including guitars, keyboards, recording equipment, and software, as well as offering music lessons and repair services. Known for its exceptional customer service and knowledgeable sales staff, Sweetwater also provides extensive online resources and a state-of-the-art distribution center to ensure quick and reliable delivery.
How to land this job
Tailor your resume to showcase your deep knowledge and passion for guitars and related gear, emphasizing any hands-on experience with guitar equipment and accessories.
Highlight your strong communication skills, both verbal and written, as well as your ability to provide outstanding customer service and follow-up support.
Apply through multiple channels including Sweetwater's corporate career site and LinkedIn to maximize your application visibility.
Connect with current Sweetwater guitar category team members on LinkedIn, using ice breakers like commenting on recent product launches or expressing enthusiasm for Sweetwater's customer-centric approach.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guitar products,' 'customer service,' 'sales,' 'amplifiers,' and 'effects pedals' to ensure it passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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