Job summary
Job overview
The Part Time Customer Service Representative at Armstrong handles customer inquiries and supports sales, contributing to customer satisfaction and company success.
Responsibilities and impact
The role involves resolving customer inquiries by phone, handling billing and product troubleshooting, entering order information, promoting services, and using training materials to resolve issues efficiently.
Compensation and benefits
The job offers an attractive compensation package, no-pay parking, free company services like internet and telephone, and discounts from affiliate companies.
Experience and skills
Candidates need a high school diploma or GED, basic computer and typing skills, at least 6 months of customer service or related experience, strong communication, adaptability, and flexibility for afternoon/evening or weekend shifts.
Career development
The company encourages personal and professional growth and offers training to develop new skills and responsibilities.
Work environment and culture
Armstrong is a family-owned company valuing employees, promoting a friendly and professional environment with a strong work ethic and integrity.
Company information
Armstrong Group is a family-owned business founded in 1946, now a diverse organization with over 2,400 employees nationwide across multiple industries and brands.
Unique job features
The job includes working with an award-winning team and access to free and discounted company services.
Company overview
Armstrong World Industries, Inc. is a global leader in the design and manufacture of innovative commercial and residential ceiling, wall, and suspension system solutions. They generate revenue through the sale of these products, primarily targeting the construction and renovation markets. Founded in 1860, Armstrong has a rich history of innovation and adaptation, evolving from a cork-cutting business to a major player in the building materials industry. Notable for their commitment to sustainability, Armstrong emphasizes eco-friendly practices and products.
How to land this job
Position your resume to emphasize your strong communication skills, patience, and ability to handle difficult customer situations with courtesy and professionalism, as these are key for Armstrong's Customer Service Representative role.
Highlight your multitasking abilities, basic computer skills, and experience in customer service or retail environments, focusing on your capacity to manage billing inquiries, troubleshoot, and promote sales effectively.
Apply through Armstrong's corporate careers page and LinkedIn to maximize your chances, as these platforms are commonly used by the company for recruitment.
Connect with current Armstrong employees in the customer service or relevant divisions on LinkedIn; use ice breakers like complimenting the company’s family-owned culture or asking about their experience working flexible shifts to start conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'multitasking,' 'billing inquiries,' 'communication skills,' and 'flexible shifts' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify Armstrong contacts for networking, saving you time and increasing your application effectiveness.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.