Job summary
Job post source
This job is directly from eJAmerica
Job overview
The Deskside Support Technician role at eJAmerica involves providing regional IT support, focusing on desktop and end-user computing to ensure smooth technology operations.
Responsibilities and impact
The technician will handle hardware and software troubleshooting, Microsoft 365 support, device provisioning, patch management, and remote or onsite end-user support, including device installation, replacement, and inventory management.
Experience and skills
Candidates need over 5 years of desktop support experience, proficiency with Windows 10/11, Microsoft 365, endpoint security tools, and system management tools like SCCM and Intune; ITIL and technical certifications are desirable but not mandatory.
Job location and travel
The position is based in the Southwest Region, preferably Nashville, TN, with some travel and 24/7 on-call support required.
Unique job features
The role includes unique responsibilities like supporting a Mobile Operations Command Center and managing device reclamation and inventory in field locations.
Company overview
eJAmerica is a management consulting and IT services company based in Irvine, California, with a significant presence in New York. The company specializes in digital application services, cyber security, and next-generation IT solutions, leveraging cloud technology to deliver innovative services. With an annual revenue of $15.2 million and a workforce of 105 employees, eJAmerica is recognized for its expertise in providing comprehensive IT consulting and management solutions. The company is known for its competitive salaries and strong focus on client needs, positioning itself as a leader in the IT consulting industry.
How to land this job
Position your resume to highlight over 5 years of hands-on experience in desktop support and end-user computing, emphasizing your proficiency with Microsoft Windows 10/11 administration and troubleshooting.
Showcase your expertise in Microsoft 365 support, endpoint security tools like Defender for Endpoint and CrowdStrike, and system management tools such as SCCM and Intune, as these are critical for the Deskside Support Technician role at eJAmerica.
Apply through multiple channels including eJAmerica's corporate careers page, LinkedIn job postings, and other reputable job boards to maximize your application visibility.
Connect with current employees in eJAmerica's IT or regional support divisions on LinkedIn; start conversations by referencing recent company projects, asking about their experiences with regional support challenges, or expressing enthusiasm for their use of endpoint security technologies.
Optimize your resume for ATS by incorporating key terms from the job description such as 'ITIL', 'Microsoft 365', 'SCCM', 'endpoint security', 'patch management', and 'remote support tools' to ensure your resume passes automated screening effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify the best platforms for submission, and find LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and enhancing your skills.
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