Job summary
Job post source
This job is directly from Destination Knot
Job overview
The Customer Support Specialist role at Destination Knot involves providing essential support to clients in the travel industry, ensuring smooth booking experiences and client satisfaction in a remote setting.
Responsibilities and impact
The specialist will respond to customer inquiries via multiple channels, provide accurate travel information, troubleshoot issues, escalate complex problems, maintain knowledge of policies, follow up with clients, and log communications professionally.
Compensation and benefits
The job offers full training, ongoing mentorship, travel agent certification options, travel discounts, and access to a supportive online community, though specific salary details are not provided.
Experience and skills
Preferred qualifications include prior customer service or travel industry experience, strong communication skills, independence, tech-savviness, and a professional home workspace; candidates must be 18+ and authorized to work in the U.S.
Career development
Opportunities include full training, ongoing mentorship, and optional travel agent certification to support professional growth.
Work environment and culture
The company promotes a supportive online community and values professionalism, empathy, and passion for travel in a fully remote work environment.
Company information
Destination Knot is a fast-growing, fully remote travel company specializing in vacations, cruises, all-inclusive resorts, and adventure experiences worldwide.
Job location and travel
The position is fully remote, requiring candidates to be based in the USA with a quiet, professional home workspace.
Unique job features
This role offers flexible scheduling with part-time or full-time options and access to travel discounts and perks, distinguishing it as a travel-focused remote customer support position.
Company overview
Destination Knot is a company specializing in planning and coordinating luxury travel experiences, with a focus on romantic getaways, destination weddings, and honeymoons. Operating remotely, the company offers roles such as Luxury Planner and Honeymoon Specialist, emphasizing upscale and personalized travel services. Based in Georgia, Destination Knot caters to clients seeking tailored experiences for significant life events, blending convenience with high-end travel planning. Their business model revolves around creating memorable, bespoke travel itineraries and events for couples and individuals.
How to land this job
Tailor your resume to highlight strong communication skills, customer service experience, and your ability to manage inquiries via multiple channels like email, phone, and chat, as these are key for the Customer Support Specialist role at Destination Knot.
Emphasize your familiarity with online booking tools, CRM systems, and your tech-savvy nature, along with your ability to work independently in a remote setting, matching the job's preferred qualifications.
Apply through multiple platforms including Destination Knot’s official corporate website, LinkedIn, and reputable remote job boards to maximize your application visibility.
Connect on LinkedIn with current Destination Knot employees in customer support or travel divisions; use ice breakers like commenting on their travel experiences shared on LinkedIn or expressing enthusiasm about Destination Knot’s remote work culture and travel perks.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer inquiries,' 'travel bookings,' 'CRM systems,' 'remote work,' and 'client satisfaction' to ensure it passes initial automated screenings.
Jennie Johnson’s Power Apply feature can automate tailoring your resume, identify the best application channels, and find relevant LinkedIn contacts to message, saving you time and boosting your chances to land the role at Destination Knot.
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