Job summary
Job post source
This job is directly from Victoria’s Secret & Co.
Job overview
The Customer Experience Lead at Victoria’s Secret & Co. is responsible for enhancing customer and associate experiences to boost sales, reporting to the Store Manager or Customer Experience Manager based on store volume.
Responsibilities and impact
Daily responsibilities include leading sales efforts, coaching associates, managing operational excellence, maintaining visual standards, and ensuring effective communication within the team.
Compensation and benefits
The salary range for this position is between $19.25 and $24.00 per hour, with compensation determined by skills, experience, and geographic region.
Experience and skills
Candidates should have a passion for the Victoria’s Secret brand, excellent merchandising skills, and preferably one year of retail experience, along with the ability to influence others and work flexible hours.
Company information
Victoria’s Secret & Co. is known for its strong brand presence in the retail industry, focusing on lingerie, beauty products, and personal care items, with a commitment to exceptional customer service.
Job location and travel
The position is located at Easton Town Center, which may involve flexible scheduling including nights and weekends.
Company overview
Victoria’s Secret & Co. is a leading specialty retailer of women's lingerie, intimate apparel, and beauty products. The company generates revenue through its extensive network of retail stores, online sales, and a robust catalog business. Founded in 1977 by Roy Raymond, Victoria’s Secret has grown to become a dominant player in the intimate apparel market, known for its iconic fashion shows and wide range of products. The company underwent significant restructuring in 2021, separating from L Brands to focus solely on its core business.
How to land this job
Tailor your resume to emphasize your leadership skills and experience in driving customer and associate experiences, as these are crucial for the Customer Experience Lead role at Victoria’s Secret & Co.
Highlight your ability to coach and develop associates, along with your merchandising skills, to demonstrate your fit for maintaining visual standards and driving sales.
Apply through multiple platforms, including Victoria’s Secret & Co.'s corporate site and LinkedIn, to broaden your chances of being noticed for this position.
Connect with current employees in the retail division on LinkedIn to learn more about the role and express your enthusiasm for the Victoria’s Secret brand.
Use ice breakers like asking about their favorite product or experience at Victoria’s Secret, or inquiring about the team culture to foster a genuine connection.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer experience,' 'coaching,' and 'merchandising,' to enhance your visibility during the application process.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and effectively highlights your qualifications for the role.
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