Job summary
Job post source
This job is directly from Core Sound Imaging
Job overview
The Technical Support Specialist at Core Sound Imaging is responsible for providing exceptional customer support for the Studycast® software, ensuring clients can effectively use the product to enhance their medical imaging and diagnostic processes.
Responsibilities and impact
The role involves troubleshooting technical issues, assisting with product onboarding, leading training sessions, collaborating with development teams, and documenting support activities.
Experience and skills
Candidates should have a minimum of 5 years of technical support experience and a college degree in computer science or a related field, along with technical skills in networking and software support.
Work environment and culture
Core Sound Imaging values employee contributions and focuses on delivering a superior customer experience, fostering an innovative and supportive work environment.
Company information
Core Sound Imaging, established in 2007, specializes in cloud PACS solutions with its Studycast® software, serving nearly 2,000 clients globally in the medical imaging sector.
Company overview
Core Sound Imaging is a healthcare technology company specializing in providing innovative cloud-based solutions for medical imaging. They make money by offering their flagship product, Studycast, which streamlines the process of capturing, storing, and sharing diagnostic images and data, thereby enhancing workflow efficiency for healthcare providers. Founded in 2007, Core Sound Imaging has established itself as a leader in the field by focusing on user-friendly interfaces and secure data management, catering to a wide range of medical practices and institutions. Their commitment to improving patient care through technology has been a driving force in their growth and success.
How to land this job
Tailor your resume to showcase your technical support experience, emphasizing your ability to troubleshoot, install, and upgrade software, particularly in a Windows environment.
Highlight your knowledge of TCP/IP networking, firewall, and LAN, as well as your experience with remote access tools and Microsoft Office, as these are crucial for the Technical Support Specialist role.
Apply through multiple channels, including Core Sound Imaging's corporate site and LinkedIn, to maximize your chances of being seen by hiring managers.
Connect with professionals in the technical support division at Core Sound Imaging on LinkedIn to gather insights about the position and the company culture.
Potential ice breakers for your outreach could include asking about their experience with Studycast® or discussing recent innovations in medical imaging technology.
Optimize your resume for ATS by including specific keywords from the job description such as 'technical support', 'troubleshoot', 'Windows environment', and 'networking' to increase your chances of passing initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and effectively highlights your qualifications for the Technical Support Specialist position.
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