Job summary
Job post source
This job is directly from Tarrant County College
Job overview
The Senior Application Support Administrator - IT at Tarrant County College provides moderate to complex application administration and support to county users, focusing on configuration, data analysis, upgrades, and user training to optimize application use across large departmental or community business bases.
Responsibilities and impact
The role involves communicating with users and vendors to gather requirements, designing and testing application functionality, maintaining system configurations, updating documentation, conducting training, providing second-level support, managing error logs, resolving tickets, and collaborating with vendors to ensure smooth application operations.
Compensation and benefits
Tarrant County employees receive superior health, retirement, and insurance benefits including medical, dental, vision coverage, life and disability insurance, flexible spending accounts, retirement plans through Texas County & District Retirement System, paid holidays, and wellness programs.
Experience and skills
Candidates must have a bachelor's degree with two years of relevant experience, or an associate degree with four years, or a high school diploma with six years of business operations and application experience. A valid driver's license is required, ITIL Foundation certification is preferred, and strong interpersonal, multitasking, and communication skills are essential.
Work environment and culture
The position is within the award-winning Information Technology Department of Tarrant County, emphasizing professional interaction, customer service, and independent as well as team work in a detail-oriented environment.
Company information
Tarrant County College is a public institution providing education and services to the community, supported by an Information Technology Department recognized for excellence.
Job location and travel
The job is located within Tarrant County, with expectations for onsite work and occasional overtime; physical demands include various manual tasks and working alone or with others.
Application process
Applicants must complete detailed application sections including education, experience, and background questions; proof of education is required at hire; background checks are conducted.
Unique job features
The role includes managing complex applications on a large scale, creating SOPs for recurring functions, and supporting a multi-application 24/7 environment, distinguishing it from similar positions.
Company overview
Tarrant County College (TCC) is a public community college in Tarrant County, Texas, offering a wide range of associate degrees, certificates, and continuing education programs. Established in 1965, TCC serves over 100,000 students annually across its multiple campuses and online platforms. The college generates revenue through tuition fees, state funding, and grants, focusing on affordability and accessibility. TCC is known for its strong partnerships with local businesses and universities, providing students with ample opportunities for transfer and employment.
How to land this job
Position your resume to highlight your experience in application administration, configuration design, and user support, emphasizing your ability to handle moderate to complex technical tasks for large departmental or community user bases at Tarrant County College.
Focus on showcasing skills in communication with end-users and vendors, SOP creation, testing and deployment of application updates, and training delivery, as these are key responsibilities in the job description.
Apply through multiple channels such as the official Tarrant County College careers page, LinkedIn, and other job boards where the position is listed to maximize your application visibility.
Connect with IT department professionals at Tarrant County College on LinkedIn; use ice breakers like asking about recent IT projects, inquiring how they manage application support challenges, or expressing interest in their approach to user training and SOP development.
Optimize your resume for ATS by incorporating keywords from the job description such as 'application administration,' 'configuration management,' 'SOP writing,' 'end-user support,' 'incident resolution,' and 'vendor coordination' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate and tailor your applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus more effectively on preparing for interviews and other job search activities.
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