Job summary
Job post source
This job is directly from Pure Infrared Sauna Studio
Job overview
The Customer Service Specialist at Pure Infrared Sauna Studio ensures smooth studio operations by greeting guests, explaining services, and promoting memberships to enhance customer experience.
Responsibilities and impact
The role involves welcoming and assisting guests, explaining and recommending products and services, maintaining cleanliness and hygiene standards, resolving issues discreetly, and promoting the studio to attract new customers and members.
Experience and skills
Candidates must understand Biohacking and the studio's modalities, have strong organizational and communication skills, interpersonal skills for handling complaints, a high school diploma or GED, First Aid/CPR certification, and prior sales or customer service experience.
Work environment and culture
The studio emphasizes a high-end service quality with a focus on wellness recovery and customer satisfaction in a clean and hygienic environment.
Company information
Pure Infrared Sauna Studio is a wellness recovery spa in Solana Beach offering infrared sauna, cold plunge, halotherapy, red light therapy, compression, and PEMF services, opened in April 2025.
Job location and travel
The job is located at Pure Infrared Sauna Studio in Solana Beach, California.
Unique job features
The job is unique due to its focus on wellness recovery modalities and biohacking, providing a specialized customer service experience in a spa environment.
Company overview
Pure Infrared Sauna Studio is a wellness company specializing in providing infrared sauna experiences aimed at promoting relaxation, detoxification, and overall health benefits for its clients. The company generates revenue by offering individual and package sauna sessions, often complemented by wellness memberships and retail sales of related health products. Founded with a focus on holistic health and modern wellness trends, Pure Infrared Sauna Studio differentiates itself through advanced infrared technology and a boutique studio environment. Candidates should be aware of the growing consumer interest in wellness and self-care, which has contributed to the company’s expansion and positive reputation within the health and fitness industry. Understanding the company’s emphasis on customer service and personalized wellness experiences is essential for prospective employees.
How to land this job
Position your resume to highlight customer service expertise with a focus on wellness and biohacking knowledge, emphasizing familiarity with infrared sauna and related recovery modalities.
Showcase strong communication skills, upselling experience, and your ability to maintain a clean, hygienic environment that supports a luxury spa experience.
Apply through multiple channels such as Pure Infrared Sauna Studio’s official corporate website, LinkedIn job postings, and wellness-focused job boards to maximize your application visibility.
Connect on LinkedIn with current employees or managers in the customer service or studio operations team at Pure Infrared Sauna Studio; start conversations by complimenting their approach to wellness or asking about their favorite modality at the studio.
Optimize your resume for ATS by incorporating keywords from the job description such as 'biohacking,' 'infrared sauna,' 'customer service,' 'upselling,' 'First Aid/CPR,' and 'cleanliness standards' to pass initial screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn connections to network with, freeing up your time to prepare for interviews and deepen your industry knowledge.
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