Job summary
Job overview
The Patient Advocate at Phamily plays a key role in proactive healthcare management by engaging patients with chronic conditions to improve care quality and reduce hospital visits.
Responsibilities and impact
The role involves daily patient outreach and engagement via phone and the Phamily platform, coordinating with client care teams, maintaining detailed records, and collaborating with the Customer Success team to enhance patient care processes.
Experience and skills
Candidates should have excellent verbal and written communication skills, a passion for helping others, tech proficiency, and a willingness to be coached; clinical experience and education in health-related fields are preferred.
Career development
The position offers hands-on training, ongoing coaching, and education about healthcare industry operations, enabling immediate impact and continuous learning.
Work environment and culture
Phamily fosters a fast-paced, entrepreneurial environment valuing collaboration, continuous learning, and patient-centered care.
Company information
Phamily, part of Jaan Health, is innovating healthcare delivery by enabling proactive, large-scale patient management to improve outcomes and reduce costs.
Unique job features
The job features high-volume patient communication and direct impact on healthcare delivery through innovative virtual care management.
Company overview
Phamily is a healthcare technology company specializing in Chronic Care Management (CCM) and proactive patient care. Founded in 2013 and based in Cincinnati, Ohio, Phamily provides a patient engagement platform designed to make CCM both feasible and profitable for health systems and medical groups. The platform helps these organizations launch scalable programs to support patients between visits, maintaining a high engagement rate. Phamily operates under Jaan Health and has raised $1 million in funding to date.
How to land this job
Position your resume to highlight strong communication skills, especially verbal communication over the phone, and your passion for helping patients with chronic conditions, as these are central to the Patient Advocate role at Phamily.
Emphasize your experience or interest in healthcare settings, patient outreach, and your ability to manage high-volume patient interactions, along with tech-savviness and willingness to learn and be coached.
Apply through multiple channels including Phamily's corporate website and LinkedIn to maximize your chances of getting noticed for the Patient Advocate position.
Connect with current employees in patient engagement or care coordination roles at Phamily on LinkedIn; start conversations by mentioning your enthusiasm for Phamily’s proactive healthcare model or asking about their experience working with chronic care patients.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient outreach,' 'care coordination,' 'communication skills,' 'chronic conditions,' and 'tech-savvy' to pass initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, saving you time and increasing your application effectiveness.
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